Sales Customer Service

seeking for part-time job (Atlanta, GA)

Date: ***2-11-05, 3:46PM EST

********@*****.***

Personal Summary:

Expert knowledge of current Microsoft operation systems, Office Suite and custom/in-house software packages, I have 10+ years' experience in formatting and installing new software (Win XP, Win Vista, Win7_32, Win7_64),recovery, factory setting, create new recovery images with Norton ghost, maintenance, develop computers, install new parts, collect new computers, install drivers, NIC cards, solve software problems in resources like printers, update and install programs, wireless connections, router configurations Demonstrated ability to quickly learn new software and technologies.

Also I have a committed marketing professional with extensive experience of the IT sales market and corporate arena. Possessing a proven track record of selling technology software products and related services in a defined territory. Having the required background in software sales along with the personable abilities and technical know-how required to maximize a company's revenue growth and increase its market share. Currently looking for a suitable IT sales, or technical support position.

Career Objective:

I am seeking for Computer Support Specialist, Help Desk Technician, Customer Service Representative, implementing my best efforts and acquired skills to resolve any issue, learn new things about the institute, and to enhance my career path. I believe by owning each problem as if it was my own personal issue and working quickly and efficiently to resolve the issues gives me the ability to go above and beyond my expected duties, therefore achieving customer and employee satisfaction. My greatest asset is my ability to use effective problem solving skills, creativity and innovative thought processes to solve complex issues. My extensive experience with corporate environments gives me a well-rounded repertoire of personal knowledge to draw from.

Academic Qualifications:

-Master Degree of computer science in Al-Balqa'a Applied University.

-Bachelor of computer science from Al-Zaytoonah University.

TECHNICAL SKILLS

Operating Systems: Windows 95/98/ME, 2000, Win XP, Win Vista, Win7_32, Win7_64.

Hardware: DELL-TOHIBA-SONY-HP-ACER-LENOVO...etc. PC/Clones, maintenance all internal PC components

Impact/Inkjet/Laser Printer, Scanners software and help assistant.

Applications: Microsoft Office (2003, 2007, 2010) Word, Excel, Access, and PowerPoint.

formatting and installing new software, recovery, factory setting, create new recovery images with Norton ghost, maintenance, develop computers, install new parts, collect new computers, install drivers, NIC cards, solve software problems in resources like printers, update and install programs.

Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed.

Format hard drives; found bad sectors, Determine appropriate file system FAT, FAT32, NTFS Install and configure Operating Systems, patches and upgrades.

Install and configure software applications, Games, company's programs.

Install Network Interface Cards NIC s, and maintain Local Area Network LAN connectivity using TCP/IP protocol, and wireless connections, router configurations.

Service and Maintain microcomputer systems, including inspect, clean, test, run scandisk, defragment hard drives, and update antiviral programs to maintain performance and security.

Support acquisition, operational and disposal phases throughout Program life cycles.

Career History in Computer Sales (PCS):

Experience of selling communications, IT hardware, voice applications, broadband connections, microchips, network applications, services, data, software and cloud based technologies.

Managed records of sales conducted throughout the month and also maintained reports of them.

Negotiated well with customers and clients.

Responsible for delivering goods to the IT companies and clients regarding their orders.

Keeping up to date with the developments of new technologies.

Awareness of emerging markets, technologies and trends.

Experience in a leadership role.

Read and analyze technical specifications, schematics, illustrated parts breakdowns, and Operations and Maintenance procedures to research and select sources to replace obsolete components with suitable form, fit, and function substitutes to support the overhaul and operation of systems.

Personal

Persistent but ethical approach towards winning new clients.

Having a optimistic outlook towards sales.

Able to deal with rejection.

Good at building a rapport with people.

Having a naturally competitive nature.

Ability to work on own initiative or as part of a team.

Friendly personable manner.

Passionate about the quality of work.

Excellent independent judgment.

Strong client facing skills.

REFERENCES - Available on request.

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