Manager Customer Service

Aaron-Shaun Marcell

Email: ********@*********.***

Address:

City: Wheat Ridge

State: CO

Zip: 80033

Country: USA

Phone: 720-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Manager dedicated to moving forward and learning a new and exciting career. Results-oriented and proactive in addressing and resolving problems.High-energy person successful in building and motivating teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Educational Background:

High School Dipolma from Lakewood High School, Lakewood CO 1/2001 to 4/1996 (Basic)

Job History / Details:

Skilled Professional

Executive Summary

Manager dedicated to moving forward and learning a new and exciting career. Results-oriented and proactive in addressing and resolving problems.High-energy person successful in building and motivating teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Core Qualifications

Effective leader

Staff training/development

Inventory control

Cashier

Efficient multi-tasker

Organized

Conflict resolution

Deadline-oriented

Sales

Scheduling

Store compliance

Staff development

Team player

Team leadership

Self motivated

Works well unsupervised

Food ordering

Basic computer skills

Profit and Loss

Food cost management

Professional Experience

April 2008 to September 2012

Subway Golden, CO

Store Manager

Providing leadership to a staff of 4-8 to ensure compliance standards as set in the Subway operations manual are met as well as local health departments and government regulations are followed.

Supporting local and national marketing initiatives as well as doing local promotions and marketing to increase sales

In store security theft protection by watching security cameras. Responsible for contacting the police and filing police reports. Providing all security footage of said event to help further aid their investigation.

Performing in store maintenance on small repairs of both interior and exterior of building & maintenance on small appliances. Calling repair companies when larger appliances fail. Responsible for insuring said companies get paid and that all receipts are then returned to the owner.

Understanding and adhering to proper food handling, safety and sanitization standards while preparing food, serving food, and clean up.

Preparing food neatly, accurately, and in a timely way.

Demonstrating a complete understanding of all menu items and explaining it to guests accurately. Exhibiting a cheerful and helpful manner when dealing with guests.

Work with staff to achieve sales goals, by using available reports to identify opportunities.

Ensuring that correct operational procedures are followed and taking corrective actions if necessary.

Completing and posting the staff work schedules.

Communicates changes of food preparations formulas, standards, etc. to staff.

Education

Lakewood High School Lakewood, CO

Basic

Work History

January 1997 to November 2007

Surface Masters Pine, CO

Carpet/Floor installer

December 2001 to October 2002

American Express Golden, CO

Customer service rep

References

Kegan Lung, Subway Regional Manager Ph: 720-***-****

Angela Goff, Director of Public Relations, Subway Development of Colorado, Ph: 303-***-****

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