Customer Service Sales
Resume:
Lorraine Gross
Email: ********@*************.***
Address:
City: Stockton
State: CA
Zip: 95212
Country: USA
Phone: 510-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Excellent communicator with 10 years experience working in a demanding call center environment as a Customer Service Representative.Reliable Customer Service Representative with proven track record in demanding sales and account management environments.Highly enthusiastic customer service professional with 10 years client interface experience.
Educational Background:
High School Dipolma from Jefferson High School, Daly City CA 1/2001 to 6/1975 (Business)
Job History / Details:
Career Overview
Excellent communicator with 10 years experience working in a demanding call center environment as a Customer Service Representative.Reliable Customer Service Representative with proven track record in demanding sales and account management environments.Highly enthusiastic customer service professional with 10 years client interface experience.
Core Strengths
Top sales performer
Telephone inquiries
Telecommunication skills
Top sales performer
Excellent communication skills
Problem solver
Courteous demeanor
Energetic work attitude
Active listening skills
Quick learner
Customer service expert
Multi-line phone talent
POS systems expert
Proficient in cash management
Large cash/check deposits expert
Collection
Microsoft Excel
Organizational Skills
Microsoft Word
Type 40 Wpm
10 Key
Computer proficiency
Telephone Skills
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Sales
Consistently generated additional revenue through skilled sales techniques.
Product Sales
Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.
Customer Interface
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information.Assisted customers over the phone regarding company prodcts, services, promotions and orders.
Work Experience
July 1998 to November 2007
Pacific Bell/AT&T San Ramon, Ca
Customer Service Represenative
Described product to customers and accurately explained details and care of merchandise.Answered questions regarding company and products, while maintaining knowledge of current sales.Worked as a team member while performing duties and providing excellent customer service..Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Provided customer service during an average of 45 calls per day by answering customer inquiries, solving problems and providing new product information.Earned Top Seller awards every year.Dedicated to continuously improving sales abilities and product knowledge.Participated in outbound calling programs to existing customer base to increase return sales by 30 percentage percent. Guaranteed positive customer experiences and resolved all customer complaints.Achieved high sales percentage with consultative, value-focused customer service approach.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Answered an average of 45 calls per day by addressing customer inquiries,solving problems and providing new product information. Generated leads for new sales through telephone and email contact with customers.
Educational Background
1975 Jefferson High School Daly City, Ca
High School Diploma Business
Associate's Degree in Communications and Banking & Finance
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