Customer Service High School

Vanessa Greene

Email: ********@**-********-********.***

Address:

City: Columbia

State: MD

Zip: 21044

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Qualified c ustomer service associate with 12 years in fast-paced customer service and call center environments. Personable and professional under pressure. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from St Stephen High School, St Stephens WY 1/2001 to 6/2008 (N/A)

Job History / Details:

Summary

Qualified customer service associate with 12 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

Highly customer service-oriented

Self-sufficient

Positive and friendly

Excellent work ethic

Resolution-oriented

Retail merchandising experience

Accomplishments

Fielded and processed up to 20 calls per day with consistently successful outcomes.

Experience

11/4/2012 12:00:00 AM

October 2000 to September 2012

The Roomstore Columbia, MD

Senior Customer Service Associate

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Served as liaison between customers, store personnel and various store departments.Entered data promptly and efficiently with a 100 percentage accuracy rate.

August 1998 to October 2000

Kmart Columbia, MD

Customer Service Associate

Train and supervise employees and engage in customer service and cashiering activities. Direct and provide information to customers.

August 1985 to September 1998

St, Stephen Knit Ware St. Stephen, SC

Quality Assurance inspector

Inspect clothing to ensure good quality and lack of defect.

Education

12 St Stephen High School St. Stephen, SC

High School Diploma

Strong References - Gladly Provided

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