Customer Service Sales

TAMMI L LIDIE

Email: ********@************.***

Address:

City: REDDING

State: CA

Zip: 96003

Country: USA

Phone: 530-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented loyal employee with diverse background in management and customer service. Dedicated to providing excellent customer service. Experienced in multiple areas of Customer Service and work well in diverse settings. Highly adaptable under stressful or complex situations.

Educational Background:

High School Dipolma from Simpson University, Redding CA 1/2001 to 5/2010 (Organizational Leadership)

High School Dipolma from, Redding CA 1/2001 to 11/2012

High School Dipolma from Capella University, Redding CA 1/2001 to 11/2012

Job History / Details:

Summary

Results-oriented loyal employee with diverse background in management and customer service. Dedicated to providing excellent customer service. Experienced in multiple areas of Customer Service and work well in diverse settings. Highly adaptable under stressful or complex situations.

Highlights

Quickbooks

Alternative Dispute Resolution

Accounts Payable/Receivable

Excellent time management skills

Meticulous attention to detail

Results-oriented

Efficient data entry

Mediation/negotiations

Paralegal

Microsoft Outlook, Word and Excel

Legal research/writing

Highly customer service-oriented

Accomplishments

Customer Service: Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency..

Legal Administration Tasks: Generated, typed, formatted and edited contracts, letters, documents, collections and client forms.

Legal Document Review: Negotiating and finalizing all company contracts including sales agreements, union negotiations, nondisclosure agreements and repossession agreements.

Mediation Skills: Highly effective at mediation. Useful in minimizing conflict, reducing returns or customer complaints, positive proactive conflict resolution skills.

Experience

March 2005 to September 2012

1st Choice Shipping, owner Brandi Merkel Redding, CA

Customer Service Manager

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Provided clients with updates and progress of all transportation contracts.

Handled driver contract as related to scheduling pickups and inter/intra state and overseas vehicle relocations

Accounts Receivable

Helped company receive and maintain #1 ranking in vehicle relocations services.

Daily duties included: Heavy phones, data entry, quickbooks,

Generated leads for new sales through telephone and email contact with customers.

November 2011 to May 2012

Metals Direct Inc Redding, CA

Legal Department

Immediate Supervisor Liz Williams 530-***-****. Temp Position

Gathered and analyzed research data regarding statutes, building code requirements,

Organized engineering documents and specs,

Wrote and executed all contracts of sale and manufacturing,

Drafted legal papers including response to complaints, repossession documentations,

Processed and set up customer collections needs, payment plans and executed document's for material breach of contracts.

June 2009 to October 2011

UPEC United Public Employees of California Redding, CA

Labor Relations Representative

Handling employee complaints based on potential violations of contract, disciplinary issues,

Negotiated reduced discipline or reinstatement of employment

Contract negotiations with City, County and Court units

Strong skills in political campaigning both city related and Union needs.

Organized new labor groups for elections.

Area represented was Sac, Yreka, Alturas, Weaverville and Susanville.

December 2006 to December 2008

FDM/ Factory Direct Metals Redding, CA

Sales Manager

Led sales calls with team members to establish sales and customer retention goals.

Negotiated and closed contracts with customers

Wrote sales slips and sales contracts.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.

Increased customer loyalty through more effective customer service

Trained in negotiations and time management.

December 2003 to December 2006

Bellino's Stone Fabrication Redding, CA

Office Administrator

Owner Aaron Bellino 530-***-****.

Answered customers' questions regarding products, prices and availability.

Emphasized product features based on analysis of customers' needs.

Attended trade shows and sales conferences.

Taught potential clients about products through seminars and other special events.

Responded to all customer inquiries in a timely manner.

Collaborated with members of other departments to complete sales transactions.

Used networking opportunities to create successful, on-going business relationships.

Shared product knowledge with customers while making personal design recommendations.

Light payroll, accounts payable/recievable, daily office duties, heavy phones

Provided on site estimates or projects, bids and takeoffs.

Education

2010 Shasta College Redding, CA

ASSOCIATES IN SCIENCE: PARALEGAL/ LEGAL ADMINISTRATION

2010,

BACHELORS DEGREE IN ORGANIZATIONAL LEADERSHIP

Simpson University Redding CA

2014 Capella University,

Masters Degree Psychology

Currently working toward completion

Additional Information

LETTERS OF PROFESSIONAL REFERENCE: available upon request

Contact this candidate