Customer Service Administrative Assistant

Casandra Wert

Email: ********@*********.***

Address:

City: Green Island

State: NY

Zip: 12183

Country: USA

Phone: 518-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Persevering administrative assistant and customer service experienced seeks a position with an agency that will provide opportunities for professional growth and development. Focused and detail-oriented.

Educational Background:

High School Dipolma from Herkimer County Community College, Herkimer NY 1/2001 to 10/2012 (Liberal Arts)

Job History / Details:

Career Overview

Persevering administrative assistant and customer service experienced seeks a position with an agency that will provide opportunities for professional growth and development. Focused and detail-oriented.

Skill Highlights

Administrative support

Schedule management

Filing and data archiving

Microsoft Outlook, Word and Excel

Efficient multi-tasker

Exceptional customer service

Energetic work attitude

Core Accomplishments

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed customer records and billed accordingly.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

September 2011 to February 2012

A.C. Moore Latham, NY

Front End Supervisor

Managed Customer Service Desk including running register, doing returns and exchanges and handling any customer requests. Reconciled and monitored cash flow, register counts, and deposits. Ran and evaluated human resource reports, sales reports, and shrink reports. Trained and supervised new employees. Managed a crew of 8 people including assigning duties, scheduling, monitoring performance and attendance. Responsible for signing and displaying weekly promotions.

July 2009 to September 2011

A. Folino Construction, Inc. Pittsburgh, PA

Administrative Assistant

Managed incoming and outgoing calls for busy office. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Treated all customers, visitors, peers, staff and vendors in a pleasant and courteous manner.

September 2004 to August 2005

Stewart's Shops Hoosick Falls, NY

Shift Supervisor

Operated a cash register to process cash, check and credit card transactions.Replenished floor stock and processed shipments to ensure product availability for customers. Balanced daily cash deposits and safe vault inventory. Trained employees on cash drawer operation, customer service skills, and time management.

Education

2012 Herkimer County Community College Herkimer, NY

Still Attending On-line Liberal Arts

Coursework in Business, Accounting, Microsoft Office, Psychology

3.64 GPA

References

Ed Whispell, Store Manager

A.C. Moore

Office: 518-***-****

(former supervisor)

Darlene Lester, Assistant Store Manager

A.C. Moore

Office: 518-***-****

(former supervisor)

Michael Show, Manager of IT and Business Development

A. Folino Construction, Inc.

Office: 724-***-****

(former supervisor)

Audrey Honsinger, Store Manager

Stewart's Shops

Office: 518-***-****

(former supervisor)

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