Manager High School

Charles Frankenstein

Email: ********@*********.***

Address:

City: Williamsburg

State: VA

Zip: 23185

Country: USA

Phone: 757-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy Hotel Manager highly effective at launching hotels on schedule and within budget. Natural leader focused on motivating cross-functional teams. Committed to excellence in service. Highly adaptable to ever changing market.

Educational Background:

High School Dipolma from University of Phoenix, Richmond VA 1/2001 to 12/2010 (Psychology)

High School Dipolma from Foley High School, Richmond VA 1/2001 to 11/2012

Job History / Details:

Summary

High-energy Hotel Manager highly effective at launching hotels on schedule and within budget. Natural leader focused on motivating cross-functional teams. Committed to excellence in service. Highly adaptable to ever changing market.

Highlights

Adaptability and responsiveness

Reservations and booking system experience

Exceptional multi-tasker

VIP services

Operations management

Hospitality expertise

Staff training/development

Consistently meet goals

Calm under pressure

Complex problem solving

Accomplishments

Oversaw the conversions of independent hotel into a La Quinta Flagged hotel

Boosted occupancy and revenue for hotels in the following markets: Tourist/Beach, College Town, and Urban markets.

Negotiated contracts with Companies to bring their business to our hotels.

Trained new hire managers for placement within the company.

Spearheaded the acquisition and sales of two security companies.

Worked directly with Human Resources to streamline hiring and onboarding process.

Experience

January 1996 to Current

Frankenstein Solutions Richmond, VA

Owner/Operator

Directed strategic initiatives to achieve improve revenue for small business owners.

Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.

Developed promotional programs to optimize revenue levels.

Trained new-hire operation personal for business owners.

August 2011 to February 2012

Wyndham Vacation Ownership Williamsburg, VA

In-house Sales Marketing

Also served as In-House marketer from September 1996-September 2008

Participated in various incentive programs and contests designed to support achievement of production goals.

Advised current owners on ways to increase and upgrade their ownership with the company.

January 1996 to Current

Frankenstein Solutions Richmond, VA

Owner/Operator

Directed strategic initiatives to achieve improve revenue for small business owners.

Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.

Developed promotional programs to optimize revenue levels.

Trained new-hire operation personal for business owners.

December 1996 to August 2008

L.H.S. Pensacola, FL

General Manager/ Regional Manager

Managed team of over 50 professionals.

Reduced and controlled expenses by creating and maintaining yearly budget.

Trained new-hire managers for placement within the company.

Surpassed revenue goals in four consecutive quarters.

Increased profits by developing, initiating, and managing sales department.

Communicated with vendors regarding back order availability, future inventory and special orders.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Cross-trained and provided back-up for other departments when needed.

September 2008 to December 2010

Extended Stay Hotels Richmond, VA

General Manager

Managed team of 15 professionals.

Increased Revenue and Occupancy

Trained/Maintained Staffing needs.

Handled Day-to-Day operations and paperwork.

Education

1995 Foley High School Foley, AL

High School Diploma

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