Manager Customer Service

Harold Horner

Email: ********@*********.***

Address:

City: Vandergrift

State: PA

Zip: 15690

Country: USA

Phone: 724-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven assistant manager of 80 million dollar big box retailer. Solid customer-focused, employee motivator who is driven to make a ambitious work environment to increase company sales and profit.

Educational Background:

High School Dipolma from Greater Johnstown Vo-Tech, Johnstown PA 1/2001 to 6/1974 (Agriculture)

Job History / Details:

Career Overview

Results-driven assistant manager of 80 million dollar big box retailer. Solid customer-focused, employee motivator who is driven to make a ambitious work environment to increase company sales and profit.

Core Strengths

Store maintenance

Inventory control

Invoice processing

Adaptability

Conflict resolution

Problem solver

Courteous demeanor

Active listening skills

Seasoned in conflict resolution

POS systems expert

Customer service expert

team leader

Shipping and receiving professional

Local/state health laws knowledge

Quick learner

Large cash/check deposits expert

Markdown/promotional procedures

Proficient in cash management

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks. Directly supervised, scheduled and interacted with 200 associates including interview, hire, train and accountability issues.

Work Experience

March 2012 to Current

Advanced Auto Parts Kittaning, Pa

Mobile Parts Pro

Driver delivering commercial accounts in Kittaning area. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

July 2012 to August 2012

Pittsburgh Steelers Pittsburgh, Pa.

Security and crowd control

Security and crowd for Steelers autograph alley and player locker room. Direct interaction with players and coaches.

November 1998 to September 2011

Wal-Mart Tarentum, Pa.

Assistant Store Manager

Started as department manager of sporting goods promoted to Assistant Manager in 2000. Worked with Co Manager in all aspects of 80 million big box retailer. Ran overnight operations of open store replenishment.

November 1998 to October 1992

Boscov's Department Store Johnstown, pa.

Support Lead Manager

Assist sporting goods manager in operations of sporting goods and sporting apparel department.

February 1986 to October 1992

Richland Twp Fire Department Johnstown, Pa.

EMT Driver

Emt driver for ems and fire.

Educational Background

1974 Greater Johnstown Vo-Tech Johnstown, Pa.

High School Diploma Agriculture

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