Customer Service Manager

Jessica Carter

Email: ********@************.***

Address:

City: St. Paul Park

State: MN

Zip: 55071

Country: USA

Phone: 952-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. High-energy Manager successful in motivating dynamic teams. Accurate, assertive and adaptable house manager who can effectively multi-task in challenging situations and meet critical deadlines.

Educational Background:

High School Dipolma from Lehman Center, Minneapolis MN 1/2001 to 2/2005 (Certified Nursing Assistant)

High School Dipolma from American Red Cross, Minneapolis MN 1/2001 to 11/2012

Job History / Details:

Career Focus

Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.

High-energy Manager successful in motivating dynamic teams.

Accurate, assertive and adaptable house manager who can effectively multi-task in challenging situations and meet critical deadlines.

Core Qualifications

Hospice care provider

Understands medical procedures

Compassionate

Reliable transportation

Patient-focused care

Trained in catheter change and preparation

Calm and level-headed

Medical terminology knowledge

Time management

Patience and self-discipline

Accountability

Leadership

Independent judgment and decision making

Promotes positive behavior

Education and Training

2000 Lehman Center Minneapolis, MN

GED

2005 American Red Cross St. Paul, Minnesota

Certified Nursing Assistant

Completed coursework in nursing assistant. Graduated and certified in 2005.

Accomplishments

Recognized by peers and management for going above and beyond normal job functions.

Customer Service:

Ensured superior hospitality by proving meals to patients and family members. Apportioned and served food to facility residents, employees.

Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed.

Work Experience

September 2007 to Current

NC Little Memorial Hospice Edina, Minnesota

House Manager/Cook

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Delivered exceptional service by greeting and serving patients and family members in a timely, friendly manner.

Consistently adhered to quality expectations and standards.

Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies.

Prepared meals for patients according to their recipes or tastes.

Created and developed monthly rotation menu and daily cooked-to-order specials.

March 2003 to October 2007

Winsted Corporation Bloomington, Minnesota

Sales/Customer Service

Implemented a consultative selling approach on all inbound calls.

Contacted new and existing customers to discuss how their needs could be met with specific products and services.

Quoted prices, credit terms and other bid specifications.

Responded to all customer inquiries in a timely manner.

Interacted with customers and retail buyers to expedite orders.

Recommended alternative items if product was out of stock.

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