Administrative Assistant Customer Service

LEE MACKEY

** ****** ***** ****, ********, NY *0562

914-***-**** ********@***.***

OBJECTIVE

To work for an organization where my diverse business experience and comprehensive administrative

skill set can be best utilized towards the productivity and growth of the organization.

RELEVANTEXPERIENCE

Deloitte & Touche, Stamford, CT 2005 - Present

Administrative Assistant

Administrative Assistant for five (5) Partners, Principals, and Directors in the Consulting,

Audit, Marketing, and Tax practices.

Oversee the daily schedule of client s including: analyzing, synthesizing and summarizing

incoming communications, managing all calendars to ensure information and materials are

available for travel, meetings, and conferences.

Manage and tracks time and expense for clients.

Monitor client email inboxes.

Arrange international and national travel for clients in accordance with firm policies.

Coordinate the booking of conference rooms, catering, audio visual, and telephony equipment

for internal meetings and conferences.

Handle all of the planning and logistics for external functions including meetings, golf

outings, conferences, entertainment, receptions, and dinner arrangements.

Cultivate relationships and maintains contact with external clients on the behalf of clients.

Update opportunities in the CRM and Rtrak (potential sales lead systems); along with

generating weekly update reports.

Work closely with marketing to develop key client event invite lists and manages the pre/post

attendance tracking roster.

Conduct industry research by utilizing internal/external information resources.

Format and proof read client correspondences, memos, engagement letters, statements of

work, and amendments.

Maintain client files on organizations data share drives, Tracker and Edrms (records

management systems).

Exercise strong organization skills - develops processes and follows up.

Advanced DPS (accounting software system) navigation skills, invoicing, billing, and

reporting proficiencies.

CitiCapital, Harrison, NY 2003 - 2005

Documentation Specialist for the Portfolio Disposition Group

Prepared documentation for the following: Refinancing, Bookings, Rebooking, Amendments,

Transfer & Assumptions, and Substitutions of Collateral.

Processed all contract financial changes & non financial changes.

Conducted UCC searches for the following: Lien searches, amendments, filings,

terminations, corporate good standings.

Trouble shooter for challenges related to the following: Insurance coverage, tax exemptions,

and vendor incentive pay outs.

Worked closely with credit officers on the reconciliation of the following: Unapplied

suspense accounts, Property tax reports, sales tax reports, GL breaks, security deposit reports,

equipment payable reports, paid ahead accounts, disposition accounts, and outstanding check

reports.

Due diligence/research performed daily on refunds or misapplication of funds to client

accounts prior to cash disbursement.

Diagnosed cash application and payment correction issues.

Monitored and managed portfolios unapplied expense accounts.

Adecco Staffing Group, Yorktown Heights, NY 2000 - 2003

Premier Staffing Group, Yorktown Heights, NY

Temporary Job Assignments

CitiCapital- Administrative Assistant

Glen Arbor Golf Club- Office Manager & Event Coordinator

Taro Pharmaceuticals- Executive Assistant

Guiding Eyes for the Blind-Administrative Assistant

Readers Digest- Executive Assistant

Snapple Beverage Group-Customer Service/Administrative Assistant

Westchester Marriott, Tarrytown, NY 1998 - 2000

Event Booking Coordinator

Responsible for the following functions for (4) four Marriott properties:

Coordinated small social and corporate events (50 People of less).

Supported administratively the hotels sales managers.

Prepared all proposals and contract agreements.

Negotiated billing arrangements with clients.

Acted as the liaison between hotel property management & the clients.

Increased revenue consistently by promoting various F & B packages and AV equipment add

on packages to customers.

Negotiated room block price points by monitoring previous month s daily room pick up

revenues.

Reserved rooms and guaranteed room block rates for clients verbally & with binding

documentation.

Mondi International, White Plains, NY 1996 - 1998

Assistant Manager

Recruited, interviewed, and trained employees.

Headed up weekly staff meetings with emphasis on achieving sales goals, providing excellent

customer service, and developing client books.

Developed a standard store process & procedure manual for employee reference.

Facilitated and hosted a computerized point of sale system training session for new

employees.

Planned and hosted several store promotional events.

Prepared and distributed inventory reports, daily sales reports, and promotional

correspondence reports.

Responsible for merchandising and window displays.

SKILLS

Microsoft Office: Word, Excel, Power Point, and Outlook.

EDUCATION

University of Bridgeport, Bridgeport, CT Projected Graduation Date - May 2012

Currently working towards a B.A. in Psychology

September January 21, 1999

The Technical Center at Yorktown, Yorktown, NY

Certification in Computer Applications for business

Contact this candidate