Customer Service Representative
Resume:
KENYATTA KENT
Email: ********@***************.***
Address:
City: Kansas City
State: MO
Zip: 64118
Country: USA
Phone: 816-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
To obtain a Customer Service position with a company which will require me to utilize my skills, abilities and experience to ensure company success.
Educational Background:
High School Dipolma from University Of Phoenix, North Kansas City MO 1/2001 to 5/2010 (Criminal Justice)
High School Dipolma from Area Technical School Kansas City Kansas 66104, North Kansas City MO 1/2001 to 11/2012
Job History / Details:
Career Overview
To obtain a Customer Service position with a company which will require
me to utilize my skills, abilities and experience to ensure company success.
Core Strengths
Telephone inquiries
Customer service
Excellent communication skills
Listening skills
Problem solver
Energetic work attitude
Accomplishments
Issue Resolution
Responsible for handling customer account inquiries, and accurately providing information to ensure resolution of
product/service complaints and customer satisfaction.
Work Experience
April 2009 to Current
Sprint Lenexa, KS
Care Representative
Customer Care- Billing Specialist/Early Device Queue.
Assisted customers with basic troubleshooting of device issues.
Completed account maintenance and plan changes as requested.
Provided floor support to peers assisting with processes and procedures for call handling.
Performed up-selling for products and services.Performed as a Certified Tier One Technical Support agent with demonstrated ability to resolve technical issues in a timely manner.
11/1/2012 12:00:00 AM
Back Office Specialist/LTS
Analyze processes and provide feedback for process improvement.
Customer contact required to notify and adjust accounts that had been set up incorrectly or are incurring unbilled overages due to texting and data codes being removed or plan changes.
Perform General Customer care as needed when assisting customers.
Managed my peers while out of the office.
August 2008 to April 2009
Sprint Overland Park, KS
JMA Technology Contractor
Contractor for sprint
11/1/2012 12:00:00 AM
E-Care Representative
Responsibilities include resolving customer's billing questions or.
concerns by e-mail.
Responsibilities also include answering disputes,.
making adjustments to customers account, payments, and customer.
education.
Some phone interaction with customer also involved.
November 2007 to April 2008
CLK Management Overland Park, KS
Loan Officer
Responsibilities include processing customer applications and determining.
amounts customers are eligible for.
Responsibilities also include.
answering inbound calls and multitasking.
May 2006 to November 2007
Intercall Conferencing Inc Lenexa, KS
Conference Operator
Responsibilities included placing conference participants in there designated conference.
Responsibilities also included making sure conferences went over without any interferences or problems.
Responsibilities also sometimes included participating in certain conferences.
March 2005 to May 2006
Time Warner Cable Kansas City, MO
Customer Care Specialist
Responsibilities included answering billing and technical questions,.
problem solving, and troubleshooting.
Responsibilities also include customer education and sales.
May 2004 to January 2005
Kelly Services Inc Overland Park, KS.
Customer Service Representative
Responsibilities include answering inbound calls for Gap Inc.
clients.Responsibilities also include opening lines of credit and increasing.
credit lines.
1999 to 2003
Teletech Management Facilities Kansas City, KS
Customer Service Representative
Responsibilities included answering inbound calls for a major government.
agency.
Responsibilities also included problem solving and data entry.
Educational Background
2010 University Of Phoenix,
AA Degree Criminal Justice
Associates Degree in Criminal Justice
2006 Area Technical School Kansas City Kansas 66104,
Additional Information
National Technical Honor Society.
Contact this candidate