Customer Service High School

Thomas White

Email: ********@***********.***

Address:

City: Macon

State: GA

Zip: 31217

Country: USA

Phone: 478-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Mercer University, Macon GA 1/2001 to 4/1992 (Human Services)

High School Dipolma from Northeast High School, Macon GA 1/2001 to 11/2012

Job History / Details:

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Experience

January 2005 to July 2012

Maryland Department of Correction Hagerstown, MD

Silkscreen Clerk

Communicated with vendors regarding back order availability, future inventory and special orders.

Guaranteed positive customer experiences and resolved all customer complaints.Recommended, selected and helped locate merchandise based on customer needs and desires.

April 2001 to December 2004

G C Services Atlanta, GA

Customer Care Specialist

Addressed and resolved non-routine, complex and unexpected variances.Assisted customers in person and via telephone.Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.

February 2000 to March 2001

Manpower Temporary Service Atlanta, GA

Customer Services Representative

Answered an average of [100] calls per day by addressing customer inquiries, solving problems and providing new product information.

Managed quality communication, customer support and product representation for each client.

Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Education

1992 Mercer University Macon, GA

Bachelor of Arts Human Services

Northeast High School Macon, GA

High School Diploma General

Military Experience

to

Army, Ft. Campbell, Kentucky

Supply Clerk

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