Sales Management

Stephen R Shaff

Email: ********@********-*****.***

Address:

City: Baldwin

State: MD

Zip: 21013

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished and creative marketing and sales professional adaptive to changing market conditions, with a demonstrated ability to provide team leadership and effective management focusing on client relationship building and retention. Interested in a dynamic and competitive organization offering an opportunity to apply my years and depth of experience in employee benefits sales and service as well as team leadership and management skills.

Educational Background:

High School Dipolma from Towson University, Towson MD 1/2001 to 12/1981 (Urban Planning)

High School Dipolma from West Virginia University, Towson MD 1/2001 to 11/2012

Job History / Details:

Career Focus

Accomplished and creative marketing and sales professional adaptive to changing market conditions, with a demonstrated ability to provide team leadership and effective management focusing on client relationship building and retention.

Interested in a dynamic and competitive organization offering an opportunity to apply my years and depth of experience in employee benefits sales and service as well as team leadership and management skills.

Summary of Skills

Over 24 Years of Strategic Planning Experience

Over Twelve Years of Team and Staff Management

Skilled in the Preparation and Distribution of E-Newsletters to Clients and Prospective Clients

Excellent Presentation Skills

Over Twenty Five Very Successful Years of Employee Benefits Sales and Service

Extensive Experience in Prospect & Client Needs Assessment

Proven Client Service & Retention Skills

Accomplishments

Management

Directed Marketing and Client Service Staff

Developed marketing strategies/plans and ensured operations were within budget constraints.

Monitored Monthly Profit & Loss Statements

Professional Experience

March 1984 to Current

Independent Broker Towson, Maryland

Life and Health Insurance Broker

Prospect development through cold calling, direct marketing, networking events, referrals, SEO, and seminars

Consulted with prospect or client to identify their insurance gaps and needs.

Developed appropriate and cost effective employee benefit programs that fit the needs of the prospect or client.

Obtained and analyzed quotes from insurance carriers.

Trained and directed support staff on client service and satisfaction.

December 1999 to October 2012

Employer's Plus, LLC Baltimore, Maryland

Executive Vice-President and Partner

A founding partner of Employer's Plus, LLC, a start up business offering a single source solution for payroll, benefits, and human resource administration to businesses headquartered in the Mid-Atlantic Region.

During the first five years of establishing and growing the business, responsibilities centered on marketing and sales, as well as overall strategic planning.

Responsibilities evolved into multi-tasking role which included strategic planning, monthly profit and loss statement analysis, interviewing potential new team members, staff management, target marketing, consulting with potential new and current clients on their employee benefit and administrative needs, renewal of client group insurance benefits, client service, and identifying client satisfaction level.

Education

1981 Towson University Towson, Maryland

Bachelor of Arts Urban Planning

Started as a Biology Major and switched to Urban Planning

Played on Towson University Rugby Team

West Virginia University Morgantown, West Virginia

Forestry

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