Customer Service Sales

Shalonda Crabtree

Email: ********@************.***

Address:

City: Goodyear

State: AZ

Zip: 85338

Country: USA

Phone: 623-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard working and Versatile Team player. I have worked in a variety of different fields ranging from CMA, Substitute teacher, Customer service in a retail store, waitress and secretary. I am a devoted mother to 4 children, three of them high/special needs. I am personable and responsible.

Educational Background:

High School Dipolma from Arizona Western College, Yuma AZ 1/2001 to 4/2011 (Secondary Education and Theater)

Job History / Details:

Career Overview

Hard working and Versatile Team player. I have worked in a variety of different fields ranging from CMA, Substitute teacher, Customer service in a retail store, waitress and secretary. I am a devoted mother to 4 children, three of them high/special needs. I am personable and responsible.

Core Strengths

telecommunication skills

General housekeeping

Valid Arizona driver's license

Compassionate

Good listener

Written and oral communication skills

Knowledgeable in Microsoft operating systems

Basic Computer Knowledge

Works well under pressure

Fast learner

Ability to communicate clearly

Ability to handle/resolve problems

On time and reliable

General knowledge of computer software

Fast and efficient typer

Strong speller

Friendly

Team player

Ability to multi-task

Accomplishments

Chemo Survivor and mother of 4 children (3 with high/special needs)

Multitasking and High stress situations handled daily. Accomplished an associates degree in Secondary Education and Theater.

Written, Directed, Assistant Directed and Stage Managed various theater productions

Directed casts of various sizes for shows, Assistant Directed for shows, stage managed for shows, handled organization of costumes and props, made copies of scripts and stage notes and directions. Performed in many different shows.

Youth Leader and Assistant Leader

Organized youth events, Provided Transportation to and from events, Organized and watched over youth from 6th-12th grade, assisted in camp directing and putting together various activities for summer camps.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Data Preparation

Received Live Dictation in shorthand and typed a complete manual of 100 pages

Created sales training books using pictures and script

Received Live Dictation for a monthly news letter and various other written projects

Work Experience

January 2012 to June 2012

Crane School District Yuma, AZ

Substitute Teacher

Successfully instructed classrooms ranging from pre-school - 8th grade. Implemented lesson plans and watched over children in lunchroom and playground environments. Improvised my own lesson plans when necessary.

November 2003 to December 2004

Osco Drug Independence, MO

Sales Associate and Cashier

Described merchandise and explain operation of merchandise to customers. Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Replenished floor stock and processed shipments to ensure product availability for customers.

June 1999 to March 2002

ABC Advertising Agency Sedalia, MO

Personal Secretary

Provided efficient customer service to clients. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, and general errands. Prepared and drafted all outgoing correspondence in a timely manner.

September 1999 to February 2001

PleasantView Estates Sedalia, MO

CMA (Certified Medical Assistant)

Assisted residents with bathing, dressing, feeding, lifting and transferring. Tested glucose and administered injections. Maintained patient charts and confidential files. Read and recorded temperature, pulse and respiration.

December 1997 to June 1999

Golden Coral Independence, MO

Server

Filled beverage and ice dispensers. Greeted each customer with friendly eye contact. Spoke with patrons to ensure satisfaction with food and service. Stocked service stations with items such as ice, napkins, and straws. Swept and scrubbed floors. Wiped tables and seats with dampened cloths. Assisted diners with seating as needed. Assisted co-workers. Served guests with speed and efficiency. Regularly checked on guests' satisfaction. Skillfully anticipated and addressed guests' service needs. Delivered an exceptional dining experience with friendly, fast service.Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Continually kept carpets and floor clear of debris. Maintained a professional tone at all times, including during peak rush hours. Received frequent customer compliments for going above and beyond normal duties.

September 1996 to December 1997

Sears Independence, MO

Sales Associate

Described product to customers and accurately explained details and care of merchandise. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Assisted customers in person and via telephone. Replenished floor stock and processed shipments to ensure product availability for customers. Recommended merchandise based on customer needs. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash, check and credit card transactions.

Educational Background

2011 Arizona Western College Yuma, Arizona

Associate of Arts Secondary Education and Theater

Double majored in Education and Theater. Received a Scholorship in theater and continually achieved good grades while producing and directing shows, performing in shows, completed Education Observations, and taking care of 4 children and during my last pregnancy. Completed my courses with a 3.4 GPA

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