Customer Service High School

Daniel Bockus

Email: ********@****************.***

Address:

City: Eagar

State: AZ

Zip: 85925

Country: USA

Phone: 928-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients. Personable and responsible Cashier with over one year in retail and customer service. Solid team player with upbeat, positive attitude.

Educational Background:

High School Dipolma from Round Valley High School, Eagar AZ 1/2001 to 5/2012 (General Studies)

Job History / Details:

Career Overview

Results-driven Customer Services Representative with proven ability to establish rapport with clients. Personable and responsible Cashier with over one year in retail and customer service. Solid team player with upbeat, positive attitude.

Skill Highlights

Detail oriented

Critical thinker

Excellent research skills

Planning/coordinating

Team leadership

Professional demeanor

Organizational planning

Quick learner

Active listening skills

Energetic work attitude

Store maintenance

Inventory control

Telephone inquiries

Telecommunication skills

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Opening/closing procedures

Courteous demeanor

Core Accomplishments

Team Player

Consistently worked with 2 or more co-workers efficiently to serve over 40 clients daily.

Worked as a member of a 5 man team to prepare and maintain the store itself, it wares, and its standards. Unloading 1 truckload per night, stocking 13 shelves, in a time period of 7-8 hours.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Professional Experience

June 2012 to Current

Bashas Grocery Store Eagar, AZ

Bakery/Deli Clerk

Execute cash transactions quickly and accurately. Greet all customers. Safely use knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Check out customers and bagged items quickly. Suggest additional items and offered samples of weekly promotional items to increase store sales. Organize and position product cases in produce warehouse and walk-in cooler. Praised by management for being a fast and efficient worker, requiring little supervision. Serve shoppers in a prompt, courteous and friendly manner.

April 2011 to May 2011

Safeway Springerville, AZ

Night Stock

Replenished floor stock and processed shipments to ensure product availability for customers. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Safely operated manual and electric pallet jacks. Served shoppers in a prompt, courteous and friendly manner. Broke down heavy pallet loads of cases, boxes and bags.

December 2009 to July 2010

Sonic Drive-In Eagar, AZ

Cook

Took necessary steps to meet customer needs and effectively resolve food or service issues. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Carefully maintained sanitation, health and safety standards in all work areas. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Prepared items according to written or verbal orders, working on several different orders simultaneously.

Education

2012 Round Valley High School Eagar, AZ

High School Diploma General Studies

Attended grade school, grades 9-12. Active in sports, technical theatre, welding, and maintained a job while still attending.

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