Customer Service Quality Assurance

Terri Spink

Email: ********@******************.***

Address:

City: Rocklin

State: CA

Zip: 95677

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified Pharmacy Technician with 18 years working at a leading national drugstore chain. Highly motivated, with solid foundation in prescription processing, pharmaceutical calculations and pharmacy procedures. Have extensive knowledge of Medicare procedures and ccs billing. Dedicated. hard-working, reliable and accurate professional who delivers courteous service at all times.

Educational Background:

High School Dipolma from Thrifty Drug, Sacramento CA 1/2001 to 4/1994 (pharmacy technician)

Job History / Details:

Professional Summary

Certified Pharmacy Technician with 18 years working at a leading national drugstore chain. Highly motivated, with solid foundation in prescription processing, pharmaceutical calculations and pharmacy procedures. Have extensive knowledge of Medicare procedures and ccs billing. Dedicated. hard-working, reliable and accurate professional who delivers courteous service at all times.

Licenses

Pharmacy Technician Certificate

Skill Highlights

Expert understanding of Medicare and Medicaid processes

Exceptional patient care and interaction

Medication inventory management

Motivated self-starter

Conflict resolution ability

Pharmacy law knowledge

Prescription drug labeling

HIPAA Regulations

Insurance billing expert

Committed to quality assurance

Inventory maintenance system

Professional Experience

April 1994 to September 2012

Rite Aid Citrus Heights, CA

Pharmacy Technician

Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas.Accurately recorded compounded products and prepared appropriate labels.Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.Verified accuracy and completeness of information on prescription and refill requests.Maintained proper storage and security conditions for all drugs.Mixed various pharmaceutical preparations according to written prescriptions.Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.Strictly maintained customer and patient confidentiality.Retrieved, counted and measured drugs and capped and uncapped vials and bottles.Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.Labeled all products appropriately, including cautionary and auxiliary labels.Communicated with all customers and staff in a pleasant and professional manner.Precisely processed third party prescriptions and managed adjudication review.Processed up to [200] prescriptions on high volume days with 100 percentage accuracy.Regularly ordered medication and pharmacy, office and restroom supplies. Calculated, weighed, measured and mixed ingredients with expert precision.Consistently upheld proper pharmacy and general safety procedures and standards.Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.Appropriately resolved customer issues, complaints and questions.

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