Merica Lidke

Email: abpfge@r.postjobfree.com

Address:

City: Selah

State: WA

Zip: 98942

Country: USA

Phone: 509-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Looking to secure dependable employment in a new career field. I have a diverse background in management and customer service in the food and beverage industry. Dedicated to providing friendly customer service to the public for over sixteen years. Due to my diverse job skills I am able to manage a wide variety of customer service issues quickly and efficiently.

Educational Background:

High School Dipolma from Bluestone Academy, Ellensburg WA 1/2001 to 5/2010 (Cosmetology)

Job History / Details:

Summary

Looking to secure dependable employment in a new career field.

I have a diverse background in management and customer service in the food and beverage industry. Dedicated to providing friendly customer service to the public for over sixteen years. Due to my diverse job skills I am able to manage a wide variety of customer service issues quickly and efficiently.

Highlights

Natural leader

Customer service expert

Strong work ethic

Supervisory skills

Conflict resolution techniques

Excellent communication skills

Self-motivated

Point of Sale (POS) system operation

Passion for customer satisfaction

Energetic work attitude

Efficient multi-tasking

Inventory control and record keeping

Stable work history

Goal-oriented

Accomplishments

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all.

Experience

October 2010 to April 2012

The TnT Selah, WA

Bartender

I maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections. Routinely checked identification of patrons purchasing alcoholic beverages. Strictly adhere to all state liquor regulations, particularly in regard to intoxicated persons and minors.I provided prompt, efficient, friendly, and quality service at all times.

March 2007 to June 2010

Hoops Bar and Grill Yakima, WA

Bartender/Server

I maintained a consistent, regular attendance record. Provided prompt, efficient, friendly, and quality service at all times. Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes. Set-up bar for operation, obtained cash bank and stocked the service bar. Quickly mixed a variety of simple and complex cocktails. Accurately recorded sales, made correct change and prepared charge slips for guests. Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws. Effectively and calmly resolved situations with intoxicated guests.

April 2006 to April 2007

The Walkabout Creek Saloon Naches, WA

Bartender/Server

In addition to all listed in above, provided prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff. Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. Operated credit card machines correctly and quickly. Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests. Maintained a positive working relationship with fellow staff and management. Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas.

May 2002 to April 2007

The Selah Mining Company

Bartender/Server/Hostess

Again with all listed above. Consistently monitored guest consumption of alcohol and appropriately intervened as needed. Promoted upcoming events, banquets, and catering. Carefully organized liquors, fruits, glassware, linen, silverware, paper supplies in designated areas. Set-up special events and private parties. Promoted guest satisfaction and enjoyment. Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service. Greeted all customers, recorded correct orders, and performed cashiering duties. Upsold products when appropriate. Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep establishment operating smoothly and set a positive example for the shift team.

Education

2010 Bluestone Academy Ellensburg, WA

Cosmetology

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