Customer Service Real Estate

Erica L Bruce

Email: ********@**********.***

Address:

City: Grosse Pointe Farms

State: MI

Zip: 48236

Country: USA

Phone: 313-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dependable, detail-oriented Professional with solid experience in instructing students and coordinating logistics. Highly innovative and organized with a proven track record of overcoming challenges to exceed customer expectations. Dedicated team player with a collaborative approach and a results-driven focus. Strong communication, critical thinking, problem solving, and time management skills with a real talent for handling multiple responsibilities in high-pressure environments. Proficient in Microsoft Office Suite.

Educational Background:

High School Dipolma from WAYNE STATE UNIVERSITY, Detroit MI 1/2001 to 7/2012 (Communication)

Job History / Details:

Professional Summary

Dependable, detail-oriented Professional with solid experience in instructing students and coordinating logistics. Highly innovative and organized with a proven track record of overcoming challenges to exceed customer expectations. Dedicated team player with a collaborative approach and a results-driven focus. Strong communication, critical thinking, problem solving, and time management skills with a real talent for handling multiple responsibilities in high-pressure environments. Proficient in Microsoft Office Suite.

Education

2012 WAYNE STATE UNIVERSITY Detroit, MI

Bachelors Communication

Professional Experience

January 2010 to Current

REALTY EXECUTIVES SELECT St. Clair Shores, Michigan

Assistant Real Estate Agent

Working closely with buyers/ sellers through the process of purchasing and selling properties, accompanying clients to property sites, discussing conditions of sale, and drawing up real estate contracts.

Negotiating sales price and conditions with other agents and property owners/buyers.

April 2008 to April 2012

ST. CLAIR SHORES FIGURE SKATING CLUB St. Clair Shores, Michigan

Creative Director & Head Coach

Creator and developer of Shoreline Blaze Synchronized Skating program.

Handle all team advertising, recruit/promote the team through local media and various social media outlets.

Devise and maintain an affordable and competitive budget based on all team fees and expenses.

Oversee all program operations such as scheduling/administrative duties and coordinate all team travel for students and parents for local and nationwide synchronized skating competitions.

Instruct students by providing accurate demonstrations and explanations of proper element execution as well as serving as a mentor by displaying respect, dedication, hard work and time management.

January 2009 to January 2012

REALTY EXECUTIVES SELECT St. Clair Shores, Michigan

Receptionist

Answer office phone using multi-line phone system and screened calls to confirm calls were channeled to the appropriate office.

Schedule showing/listing appointments, home inspections, and property appraisals for all office proprieties; served as a reliable mentor to new staff and ensured client application procedures were performed accurately and with effective communication as a key component to the process.

Enhanced customer service and streamlined operations by collaborating with supervisor to identify areas for improvement and implemented positive administrative changes.

July 2006 to August 2008

REALTY EXECUTIVES SELECT St. Clair Shores, MI

Processing Assistant

Enter client information into online database, obtain client information, file important private documents, and provide professional assistance to all clients through out the process of buying or selling properties..

List properties for sale in the Michigan Listing Service database, order title insurance for real estate closings, obtain feed back from listing/showing agents to present to clients.

Professional Affiliations

Professional Skaters Association

United States Figure Skating Association

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