Customer Service Manager

Sherrie Yungandreas

Email: ********@************.***

Address:

City: Bourbon

State: IN

Zip: 46504

Country: USA

Phone: 574-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Assistant Manager experienced in supervising a crew of 3 to 10 team members. Very outgoing and familiar with cash and food handling. Excellent communication skills focused on customer service. Efficient in preparing food orders quickly while greeting guests.

Educational Background:

High School Dipolma from Ashford University Online, IA 1/2001 to 10/2012 (Entrepreneurship)

High School Dipolma from Purdue University, IA 1/2001 to 10/2012

High School Dipolma from IPFW, IA 1/2001 to 10/2012

Job History / Details:

Summary

Assistant Manager experienced in supervising a crew of 3 to 10 team members. Very outgoing and familiar with cash and food handling. Excellent communication skills focused on customer service. Efficient in preparing food orders quickly while greeting guests.

Highlights

Reliable and punctual

Cash handling

Delivers exceptional customer service

Proven leader

Fast and efficient service worker

Skilled upseller

Restaurant management

Commercial deep fryer and slicer operation

Innovative

Accomplishments

Recognized by peers and management for going above and beyond normal job functions. Have received multiple awards for excellence management and customer service.

Experience

May 2011 to Current

Arby's Plymouth, IN

Assistant Manager

Took necessary steps to meet customer needs and effectively resolve food or service issues.Carefully maintained sanitation, health and safety standards in all work areas.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Followed all established restaurant practices and procedures.Assisted management with monthly inventory control and weekly stock ordering. Developed weekly and monthly schedules for employees.

May 2010 to May 2011

Arby's LaPaz, IN

Shift Manager

Took necessary steps to meet customer needs and effectively resolve food or service issues.Served fresh, hot food with a smile in a timely manner. Correctly received orders, processed payments and responded appropriately to guest concerns.Resolved guest complaints promptly and professionally. Communicated clearly and positively with co-workers and management.Served orders to customers at windows, counters and tablesAssisted management with monthly inventory control and weekly stock ordering. .Accurately measured ingredients required for specific food items.Carefully maintained sanitation, health and safety standards in all work areas.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

February 2008 to May 2010

Arby's LaPaz, IN

Team Member

Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner. Served orders to customers at windows, counters and tables.Accurately measured ingredients required for specific food items.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and filtering friers.Cleaned food preparation areas, cooking surfaces, and utensils.Worked well with teammates and openly invited coaching from the management team.Took initiative to find extra tasks when scheduled duties were completed.Quickly unloaded product shipments and stocked freezers.

June 2003 to August 2008

Bourbon Veterinary Clinic Bourbon, IN

Assistant

Scheduled appointments for pet health checks. Filed customer records and entered items into computer. Assisted in pet surgeries. Fed, watered, medicated, and walked pets. Answered emergency calls and directed call to appropriate Doctor. Assisted on farm calls. Stocked office, exam room, and surgery room. Sanitized exam room, surgery room, and surgical instruments. Set up flotation samples for Doctor. Put away product from orders and entered orders into computer. Sold items to customers. Clean and sanitized entire office. Assisted in counting inventory.

Education

2012 Ashford University Online, Iowa

Entrepreneurship

Coursework in Management for Organizations, Personal and Organizational Ethics, Human Resource Management, Business Law, Principles of Marketing, Accounting, Creativity and Innovation, Venture Capitol and Banking, Principles of Finance, Computer Literacy, Ethics and Social Responsibility, Film, Business Strategy, Small Business Ventures, and Business Plan Development. 3.29 GPA

Purdue University West Lafayette, IN

Pre-Veterinary Science

Coursework in Animal Science, Forestry, Ecology, Biology, Genetics, environmental Studies, Economics, Chemistry, Mathematics.

IPFW Fort Wayne, IN

General Studies

Coursework in Anthropology, Psychology, Communications, Literature, History, and Economics.

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