Customer Service High School

Candice M Frederique

Email: ********@************.***

Address:

City: Richmond

State: VA

Zip: 23227

Country: USA

Phone: 804-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Outgoing Customer care familiar with cash and food handling procedures. Possesses strong communication and time management skills.

Educational Background:

High School Dipolma from College Penn Foster, Scranton PA 1/2001 to 1/2012 (Child Care Management)

Job History / Details:

Summary

Outgoing Customer care familiar with cash and food handling procedures. Possesses strong communication and time management skills.

Highlights

Reliable and punctual

Cash handling

Delivers exceptional customer service

Proven leader

Fast and efficient service worker

Accomplishments

Recognized by peers and management for going above and beyond normal job functions.

Experience

February 2012 to September 2012

Allied Barton Security Services Richmond, VA

Security Officer

for Virginia State University Students on apartment housings.

Security Officer at Theater Row Office Building for VCU staff and students as well as Department of Utilities.

Security Officer for Amazon warehouse in Chester,VA

October 2011 to March 2012

Steak N' Shake Henrico, VA

Waitress

Recorded customer orders and repeated them back in a clear, understandable manner.

Correctly received orders, processed payments and responded appropriately to guest concerns.

Served fresh, hot food with a smile in a timely manner.

Communicated clearly and positively with co-workers and management.

Resolved guest complaints promptly and professionally.

Mastered Point of Sale (POS) computer system for automated order taking.

Carefully maintained sanitation, health and safety standards in all work areas.

October 2010 to November 2011

McDonald's Richmond, VA

Cashier, Shift Trainer

responsible for all new coming employees be cross trained in stations.

Stocking shelves with new inventory.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Correctly received orders, processed payments and responded appropriately to guest concerns.

04/07 to 06/08

United Automobile Insurance Group Dallas, TX

Receptionist

Transcribe dictation from voice recordings.

Answer/screen incoming calls.

Problem solver for Hotline clients, handling on-line process and billing problems.

06/05 to 07/06

The Hartford Dallas, TX

Receptionist

Answer telephone inquiries regarding auto claims.

Filed correspondence for adjusters.

Faxed & photocopied documents for regional manager.

Education

2013 College Penn Foster Scranton, PA

Graduated Henrico High school Richmond, VA

Awards

04/11 McDonald's Outstanding Employee of the Month Richmond, VA Child Care Management

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