Customer Service Administrative Assistant

Administrative assistant/ office manager/ clerk (Monterey, CA)

Date: 2012-10-22, 10:57AM PDT

****.*********@*****.***

Olga Litvinova

Email-- ****.*********@*****.***

Objective: Detail-oriented, efficient and organized professional is seeking a position of an administrative assistant, office manager, office clerk to utilize skills and knowledge.

Skills:

Excellent research and communication skills.

Experienced in general office procedures.

Demonstrated an ability to prioritize tasks, meet sensitive deadlines, work independently as well as a part of a team.

Excellent problem analysis and problem solving skills.

Strong analytical skills.

Goal-oriented and able to handle multiple tasks.

Highly trustworthy, discreet and ethical.

Proficient with Microsoft Word, Excel, Outlook, Adobe Premiere.

Bilingual: Russian, English.

Professional Experience:

Fontaine Caffe & Creperie - Old Town Alexandria, Virginia

Shift Leader

June 2011 -- August 2012

LED & DIRECTED up to 10 customer service employees by assigning tasks and duties, organizing daily pre-shift meetings, training new employees. Prepared daily deposits and sales reports, balanced cash drawers and maintained sales records. Communicated with suppliers by placing orders and checking on deliveries. Assisted in hiring new employees. Supervised all aspects of restaurant during the extended absence of the owners.

PROVIDED EXCELLENT CUSTOMER SERVICE by greeting guests, responding to guests complaints, answering questions about menu items, prices and specials.

Bertucci's -- Old Town Alexandria, Virginia

Server

July 2011-November 2011

PROVIDED excellent customer service evidenced by high number of regular patrons requesting to sit in server's section. Consistently exceed sales goals by effectively managing sections and multi-tasking. Recognized as "Lead Server" which included mentoring and training new servers, as well as accounting for all waitstaff sales and receipts at least three shifts weekly.

LLC YESTV -- Yekaterinburg, Russia

News Editor

2006 - 2010

COORDINATED & DIRECTED newsroom process by assigning tasks and duties, preparing daily agenda, identifying and distilling information to create fresh and unique entry points to the news. Maintained an ongoing dialogue with company's editors, reporters, photographers and videographers. Wrote, edited news and conducted interviews.

PERFORMED GENERAL OFFICE DUTIES by managing the internal and external mail functions, providing telephone support, meeting guests, preparing reports, memos, and minutes. Planned travel itineraries, arranged accommodation for meetings and conventions.

Eeducation

The Urals State University

Yekaterinburg, Sverdlovskaja Oblast, Russian Federation

Bachelor's Degree - 02/2011

Major: Journalism

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