Customer Service Administrative Assistant

Experienced Administrative Assistant / Data Entry Specialist (Bullhead City)

Date: 2012-10-24, 3:35PM MST

*********@*****.***

Marisol Rodriguez

Bullhead City, AZ 86442

Cell: 408-***-****

Email: *********@*****.***

OBJECTIVE:

Seeking a position where my administrative and office skills could be fully utilized for the success of the business.

KEY SKILLS:

Office Skills: Phone Etiquette Muti-Task Data Entry (45wpm) Telephone & Front Desk Reception Transcribe Staff Training Filing Database & Records Management Customer Service Mail Room Experience Copy/Fax/Scan HIPPA Knowledge Confidentiality Filing/Maintain Documents

Computer Skills: Microsoft Word Excel Outlook Power Point WordPerfect Windows Vista/XP MediTech Chart Script (Soft Med) Transcend Web Console Internet research and much more

PROFESSIONAL EXPERIENCE:

Assistant to Onsite Coordinator

Providence Holy Cross Medical Center Mission Hills, CA

To ensure all doctor reports and medical records are in the hospital computer data base using MediTech, Chart Script and the Transcend Web Console.

Administrative Assistant

Shea & Shea San Jose, CA

Managed office documents. Created and generated new files.

Transcribed IME's, doctor reports, interviews, etc.

Requested and followed-up on records (e.g. medical and billing records, police and school reports)

Court filings, bank runs and office errands.

Extensive document preparation (e.g. pleadings and discovery)

Created graphs and charts, deposition summaries.

Helped coordinate Silverado Golf Tournament and mass mailing invitations, etc.

Corresponded with clients, expert doctors, and medical facilities/offices.

Assisted paralegal, managed file clerks, and covered receptionist/front desk.

Receptionist

Shea & Shea San Jose, CA

Answered, screened, and directed incoming calls for three separate offices.

Managed client cost ledgers, all invoices payable and receivable.

Ordered office supplies.

Sorted/distributed incoming mail and prepared outgoing mail.

Scheduled and set up the conference room.

Greeted clients, expert doctors, attorneys, etc.

Cashier

See's Candies Sunnyvale, CA

Prepared customer's orders after consulting with them.

Crafted and promoted novelty items.

Restocked merchandise and other closing duties.

Offered excellent customer service.

EDUCATION:

Independence High School

San Jose, CA Degree: High School Diploma

Major: General Education

Graduation Year: 2002

Evergreen Valley College

San Jose, CA General Education

LANGUAGES:

Fluent: English/Spanish Written & Oral

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