Customer Service High School

Terrisa Huff

Email: ********@****************.***

Address:

City: North Lauderdale

State: FL

Zip: 33068

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Stranahan High School, Fort Lauderdale FL 1/2001 to 5/2007 (Business)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Large cash/check deposits

Training development

Markdown/promotional procedures

Cash management

Store maintenance

Inventory control

Excellent communication skills

MS Windows proficient

Problem solver

Trusted key holder

Active listening skills

Shipping and receiving

Cash flow management

Telephone inquiries

Invoice processing

Credit card processing

Multi-line phone usage

Conflict resolution

Strong organizational skills

Creative problem solver

Fast learner

Courteous demeanor

Strong client relations

Energetic work attitude

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive experience for all rest.Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Work Experience

August 2010 to 10/19/2012 12:00:00 AM

Interstate Brands Corporation Oakland Park, Fl

Store Manager

Sort and rotate product.

Stock shelves.

Cash handling.

Pushing racks full of product that weigh more than 50 pounds.

Preparing daily sales and weekly inventory reports.

Manage a depot with three-four unionized retail clerks.

Provide daily management.

Provide excellent customer service.

Demonstrate leadership, team building and conflict resolution.

Daily bank drops.

July 2008 to August 2010

Interstate Brands Corporation Oakland Park, FL

Retail Clerk

Opening and closing store.

Handling cash and checking out customers.

Stocking.

Daily bank drops.

Add/cuts for product orders

May 2007 to July 2008

Broward County Parks & Recreation Fort Lauderdale, Fl

Concession Attendant

Operate the cash register at the front entrance gate.

Make sure customers needs, desires, expectations, and demands are fulfilled

October 2007 to February 2008

ASP Deerfield Beach, Fl

After School Counselor

Group leader.

Engage the participants of program in activities.

Keep required attendance records and reports of students in my class.

Readying snacks for the class.

August 2006 to March 2007

Nova University Davie, Fl

Cashier

Handling cash transactions for students and staff.

Stock shelves.

Provide excellent customer service.

June 2006 to August 2006

Nova Middle School Davie, Fl

Office Assistant

Answer phones and transfer to appropriate staff member.

Take and distribute messages.

Greet public and direct them to the correct staff member.

Receive, sort, and distribute incoming mail.

Prepare outgoing mail for distribution.

January 2004 to September 2005

Winn-Dixie Fort Lauderdale, Fl

Cashier

Maintain clean and orderly checkout area.

Request information or assistance using page system.

Sort and count currency and coins.

Cash checks for customers.

Provide excellent customer service.

June 2005 to August 2005

Broward County Library Fort Lauderdale, Fl

Library Aide

File materials alphabetically.

Operate computers, printers,and software applicable to the library/media center.

Assist staff and students to locate and check out books and materials.

Help maintain the physical appearance and ease of use of the library.

Educational Background

2007 Stranahan High School Fort Lauderdale, Florida

High School Diploma

Coursework in Business Administration and Organizational Development

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