Customer Service Engineer

Jennifer J Fullwood

Email: ********@*********.***

Address:

City: Raleigh

State: NC

Zip: 27604

Country: USA

Phone: 919-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highlight of Qualifications

* Competent, reliable, and committed professional with a proven record of success in assuming increasing levels of responsibility.

* Outstanding organizational skills. * Word Perfect, Microsoft PowerPoint

Educational Background:

High School Dipolma from Hardbarger Jr College Of Business, Raleigh NC 1/2001 to 6/1987 (Business Administration)

Job History / Details:

Summary

Highlight of Qualifications

* Competent, reliable, and committed professional with a proven record of success in assuming increasing levels of responsibility.

* Outstanding organizational skills. * Word Perfect, Microsoft PowerPoint

Highlights

Excellent time management skills

Focused on customer satisfaction

Microsoft Outlook, Word and Excel

Scheduling

Deadline-oriented

Accomplishments

Managed call flow with up to 200 calls in queue per minute.

Experience

August 2000 to June 2008

Allstar Limousine & Car Wash Inc Raleigh, NC

Office Manager

Planed, directed, supportive services of the company, such as record keeping, telephone operator/receptionist, and other supportive services.

5/94 to 10/99

Siemens Medical System Cary, NC

Customers Service Administrator

Serve as point of contact for customers requesting service in a call center environment.

Act as liaison between customers, field service engineer, area service managers, and technical support personnel.

9/93 to 4/94

Cato Research Durham, NC

Payroll Coordinator

Maintained reports for payroll daily.

Issued purchase order numbers internally.

June 1992 to July 1993

Triangle Service Corporation Durham, NC

Billing/Payroll Coordinator

Gather bill of lading, shipping and receiving reports from all of the programs on a weekly basis.

Maintained computerized kronos time keeping system reports for management.

Verified time sheets and input time for payroll processing bi-weekly.

Issue purchase order numbers internally.

8/88 to 12/91

Telesphere Communications Raleigh, NC

Customer Service Agent

Assisted with customer's calls from business, universities regarding problems and complaints.

Education

1987 Hardbarger Jr College Of Business Raleigh, NC

Coursework in Business Administration

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