Customer Service Manager

MUGEER OMAR

Email: *********@********.***

Address: **** ***** *****

City: Fort Worth

State: TX

Zip: 76118

Country: USA

Phone: 817-***-****

Skill Level: Management

Salary Range: 60

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Mugeer S. Omar *********@********.***

2608 Trent Trail Fort Worth, TX 76118 817-***-****

Summary of Qualifications

A self-motivated and goal oriented professional with proven experience in the Medical Industry. Utilizes analytical and problem solving abilities to provide patient care. Uses effective verbal and written skills to communicate with people on all levels. Maintains positive working relationships with patients, co-workers, and upper management. Flexible professional with strong communication and problem solving skills. Widely recognized as an excellent care provider and patient advocate.

Seeking to join a company who live the value of honesty, excellence, and innovation.

Professional Experience

Lifetime Hearing Care Bedford, Arlington, TX

Hearing Specialist 2009 aaa 2011

aa Self employed as a Hearing Instrument Specialist, Licensed Hearing Aid Specialist in the state of Texas.

aa Administers and interprets a variety of hearing tests such as; air and bone conduction, speech recognition along with a discrimination test to determine the type and the degree of hearing impairment, sight of damage and effects on comprehension along with speech document findings in medical report, meeting client standards. Test results will determine recommending the suitable hearing instruments or a physician referral.

aa Responsible for medical staff consisting of six employees and the operation of two offices.

Audio-Ear Carrollton, Denton, Lewisville, TX

Hearing Specialist 2005-2008

aa Self employed / duties include: administration and mentoring eight of the staff and the operation of three offices.

aa Evaluates patientsaaa audiologic functions, interprets finding, and discusses hearing test results with patients.

aa Documents patientsaaa case history.

aa Knowledgeable of all types of hearing aids, ear molds, assistive listening devices, and techniques of hearing aid analysis.

Omni Hearing System-A division of Starkey Lab Carrollton, TX

Quality Manager 1993 aaa 2004

aa Being a quality manager allowed me to supervise nine of the staffs.

aa Performed administrative procedures, such as the recruiting and training of newly hired employees.

aa Provided expertise in the application of quality system diagnostics, and improvement tools.

aa Identify alternative approaches when necessary.

aa Assist production team in understanding the bigger picture of technical, ethical, and financial issues.

aa Identify appropriate opportunities to continuously improve the quality and impact of the company.

aa Work closely and share information with sales and customer service employees for joint improvements.

Trouble Shooting Supervisor

aa Supervise three of Electronic Techs.

aa Provide support in the maintenance and repair of the hearing instrument devices.

aa Perform report results to quality managers.

aa Trouble shoot and repair circuit boards.

aa Product and Test development, including product specification and validation.

Education

Grendal University GPA 3.19

Bachelor Of Science in Health Care Administration 2002

Hobbies

Jogging, Swimming, and Leather Craft.

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