Customer Service Representative

Candice Taylor

Email: ********@********-*****.***

Address:

City: Houston

State: TX

Zip: 77090

Country: USA

Phone: 832-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a qualified Customer Service Representative with 4 years in fast-paced customer service and call center environments. Personable and professional under pressure. I versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. I am a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. as a customer service representative such as myself, i have excelled at customer satisfaction and retention. Hands-on pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. I am a representative with expertise in delivering support services and resolving customer complaints. Trained in many softwares such as Breeze, Fms, Oms,MS Office,MS word etc. and capable of learning more Excellent communicator with 4 years in a demanding call center environment as a Customer Service Representative. I'm a friendly Sales Associate adept at working in diverse retail and customer service environments.

Educational Background:

High School Dipolma from Westfield HS, Houston Heights TX 1/2001 to 6/2010 (Accounting)

High School Dipolma from Lonestar College, Houston Heights TX 1/2001 to 10/2012

Job History / Details:

Career Overview

I am a qualified Customer Service Representative with 4 years in fast-paced customer service and call center environments. Personable and professional under pressure.

I versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

I am a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

as a customer service representative such as myself, i have excelled at customer satisfaction and retention. Hands-on pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.

I am a representative with expertise in delivering support services and resolving customer complaints. Trained in many softwares such as Breeze, Fms, Oms,MS Office,MS word etc. and capable of learning more

Excellent communicator with 4 years in a demanding call center environment as a Customer Service Representative.

I'm a friendly Sales Associate adept at working in diverse retail and customer service environments.

Core Strengths

Training development

Shipping and receiving

International sales support

Strategic sales

Credit card processing

Multi-line phone usage

Fast learner

MS Windows proficient

Listening skills

Strong organizational skills

Trusted key holder

Exceptional communication skills

Sharp problem solver

Telephone inquiries specialist

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Inside Sales

Met and exceeded quotas generating 65 calls per day on leads for software maintenance renewals.

Served as communication link between engineering consultants, MIS management and staff.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Work Experience

August 2008 to June 2010

Westfield HS Houston, TX

Assistant Manager

My first job was at the coffee shop at Westfield high School where I performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Greeted customers entering the store to ascertain what each customer wanted or needed.I also organized weekly sales reports for the sales department to track product success.I was responsible to maintain up-to-date knowledge of store policies regarding payments, returns and exchanges and trained new employees by providing knowledge of specific store tasks and policies.I've assisted customers with food selection, inquiries and order customization requests.Received multiple reviews acknowledging my level of dedication to excellent customer service.Increased store sales by 50 percentage by upselling merchandise. Organized the store by returning all merchandise to its proper place.

June 2011 to Current

NCO GROUP CALL CENTER Houston, Tx

Call Center Customer Service Representative for BESTBUY

Maintained positive attitude to make customer's shopping experiences memorable and pleasant.Logged daily shipped and received orders.Answered customer questions regarding store merchandise, department information and pricing.Directed calls to appropriate individuals and departments.Compiled weekly monetary reports and records for store managers.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Designed displays to make the store experience interactive, engaging and reassuring.

Learned, referenced and applied product knowledge information.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Generated new client base growth through website inquiries and an average of 65 cold calls per day.Provided effective communication and customer service support to the sales, marketing and administrative teams on a daily basis.

Successfully acquired an average of 1,000's of new customers per month, generating a 75 percentage growth in revenue.

April 2010 to May 2011

HEB Houston, Tx

sales rep./scanner

For my second job as a scanner I've stocked and rotated inventory regularly.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Processed merchandise returns and exchanges.

Produced money orders for customers.Built long-term customer relationships and advised customers on purchases and promotions.Bagged, boxed or gift-wrapped sold merchandise per customer's request.Maintained positive attitude to make customer's shopping experiences memorable and pleasant.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Educational Background

2010 Westfield HS Houston, Tx

High School Diploma

High school diploma

2.7 GPA

2015 Lonestar College Houston, Tx

Associate of Science Accounting

Currently in school

2.7GPA

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