Customer Service Quality Assurance

Shane Margaretis

Email: ********@**********.***

Address:

City: Denver

State: CO

Zip: 80222

Country: USA

Phone: 303-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Baker passionate about creating unique, delicious pastries using extensive knowledge of baking sciences and flavor combinations. I would like to use past knowledge and skill to help me become a great company asset.

Educational Background:

High School Dipolma from Career Learning Center of the Black Hills, Rapid City SD 1/2001 to 3/2002 (Graduates Education Degree)

Job History / Details:

Summary

Baker passionate about creating unique, delicious pastries using extensive knowledge of baking sciences and flavor combinations. I would like to use past knowledge and skill to help me become a great company asset.

Highlights

High volume production capability

Inventory management familiarity

Focus on portion and cost control

Cake decorating expertise

Focused and disciplined

Accomplishments

I am now the Head Baker at my store. I was able to increase productivity, and sales. I was rank 4 in my department 4 years ago for the highest donut sales. This accomplishment was reached in less than six months. I was fully promoted in less than one year to Assistant Bakery Manager.

Experience

July 2011 to October 2012

Safeway Denver, CO

Assistant Bakery Manager

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Provided courteous and informative customer service in an open kitchen format.

Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.

Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.

Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.

Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.

Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.

Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.

Established and maintained open, collaborative relationships with the kitchen team.

Regularly interacted with guests to obtain feedback on product quality and service levels.

Achieved and exceeded performance, budget and team goals.

Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.

January 2009 to Current

Google Adsense Aurora, CO

Add Creator

Creating Google Adsense Ads and Commercials for my company. Editing ads to fit my companies needs. Creating related ads for youtube.com.Completed and mailed bills, contracts, policies, invoices and checks.Computed, recorded, and proofread data, records and reports.

February 1999 to Current

Kinstle and Son's Mortgage Services Rapid City, SD

Field Mortgage Inspector

Discarded and rejected products, materials and equipment that did not meet specifications. Documented, filed and maintained proper inspection records and quality assurance documents.

Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment.

Interviewed, hired and trained new quality customer service representatives.

Developed, produced and enhanced risk reports for all business units.

Prepared internal quarterly and annual portfolio monitoring reports.

December 2004 to January 2006

Pizza Hut Aurora, CO

Customer Service Representative

Effectively managed a high-volume of inbound and outbound customer calls.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Answered a constant flow of customer calls with up to 6 calls in queue per minute.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Addressed and resolved customer product complaints empathetically and professionally.

Provided accurate and appropriate information in response to customer inquiries.

Gathered and verified all required customer information for tracking purposes.

Demonstrated mastery of customer service call script within specified timeframes.

Addressed customer service inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Education

2002 Career Learning Center of the Black Hills Rapid City, SD

GED Graduates Education Degree

Continuing education in Computer Programming.

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