Customer Service High School

Michelle Pearson

Email: ********@***************.***

Address:

City: aiea

State: HI

Zip: 96701

Country: USA

Phone: 808-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Cashiering skills with over 5 years of experience working in fast-paced environments. Solid team player with great positive attitude. Motivated customer service representative. Excellent communicating skills with customer requests, concerns, complaints and questions. Energetic and reliable Retail Sales Associate with over three years experience.

Educational Background:

High School Dipolma from Aiea High School, Aiea HI 1/2001 to 6/2008 (Business)

High School Dipolma from Aiea High School, Aiea HI 1/2001 to 10/2012

Job History / Details:

Career Overview

Personable and responsible Cashiering skills with over 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.Motivated customer service representative. Excellent communicating skills with customer requests, concerns, complaints and questions. Energetic and reliable Retail Sales Associate with over three years experience.

Core Strengths

Large cash/check deposits

Store maintenance

Inventory control

Top sales performer

Adaptability

Customer service expert

Opening/closing procedures

Energetic work attitude

Active listening skills

Quick learner

Proficient in cash management

Microsoft Office

Microsoft Excel

Accomplishments

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures.

Consistently generated additional revenue through skilled sales techniques.

Greeted customers upon entrance and handled all cash, check and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions, orders and complaints.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Worked sales floor while taking inventory tasks and merchandising.

Keep sales floor and storage rooms organized.

Work Experience

October 2012 to Current

Hot Topic Aiea, Hi

Assistant to the assistant manager

Earned management trust by serving as key holder, responsibly opening and closing store. Supervised over merchandise deliver and inventory control. Described product to customers and accurately explained details and care of merchandise. Conducted monthly walk through with management to discuss all visual displays including store window presentation. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Accurately balanced cash drawer after and before every shift. Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Worked as a team member performing cashier duties, product assistance and cleaning.

July 2011 to January 2012

Zippys Pearl City, Hi

Cashier/Bakery

Assisted customers in person and via telephone. Assisted customers with store and product complaints. Replenished supplies, bags and other materials at each cash wrap. Accurately balanced cash drawer after and before every shift. Worked under strict deadlines and responded to service requests and emergency call-outs. Worked as a team member performing cashier duties, product assistance and cleaning. Prepare and cooked bakery items. Refreshed cakes, doughnuts, coffee and bread.

January 2011 to September 2011

Price Busters Aiea, Hi

Cashier/Stocker

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Worked as a team member performing re-shelf duties and cleaning while providing excellent customer service. Assisted customers in person and via telephone. Maintained cleanliness and presentation of stock room and production floor. Assisted customers with store and product complaints.

June 2008 to December 2010

PretzelMaker Aiea, Hi

Cashier/Baker

Assisted customers in person and via telephone. Assisted customers with store and product complaints. Key holder duties such as opening and closing of the store. Accurately balanced cash drawer after and before every shift. Large cash and safe deposits to the bank. Worked under strict deadlines and responded to service requests. Worked as a team member performing cashier duties, product assistance and cleaning. Prepare and cooked bakery items.

Educational Background

2008 Aiea High School Aiea, Hi

High School Diploma

Coursework in Business, Marketing and Communications with a 3.0 GPA.

2008 Aiea High School Aiea, Hi

High School Diploma

Coursework in Business Administration and Organizational Development with a 3.0 GPA.

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