Customer Service Sales

Valerie Brunner

Email: ********@**************.***

Address:

City: Countryside

State: IL

Zip: 60525

Country: USA

Phone: 708-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

SUMMARY: Detail-oriented professional with diverse experience in program customer service, sales, accounts payable/receivable. Strong organizational skills demonstrated success communicating and across all department levels, discretely handling confidential information, and managing multiple priorities, effectively works independently or with a team to complete projects on schedule.

Educational Background:

High School Dipolma from AMERICAN BUSINESS INSTITUTE, Chicago IL 1/2001 to 9/1986 (Computer Operator Studies)

Job History / Details:

Career Overview

SUMMARY: Detail-oriented professional with diverse experience in program customer service, sales, accounts payable/receivable. Strong organizational skills demonstrated success communicating and across all department levels, discretely handling confidential information, and managing multiple priorities, effectively works independently or with a team to complete projects on schedule.

Core Strengths

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Energetic work attitude

Courteous demeanor

Large cash/check deposits expert

Customer service expert

Invoice processing

Adaptive team player

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

April 2012 to Current

Illinois Tollway Downers Grove, Il

Customer Service Representative

Collection of violations

Update ipass accounts

Activate transponders

Guaranteed positive customer experiences and resolved all customer complaints.

Schedule hearings if there is an dispute of notice Offer Settlements.

November 2008 to Current

ARDYSS BODY MAGIC SHAPER Chicago, IL

DISTRIBUTOR

Sales Product Demonstrations In-Home Product

Display Product

Marketing Billing Records Keeping Copy Receipts for Clients

Extensive Travel Daily

High Volume Customer Service Telephone Communication

High Volume Product Tele-Marketing Outbound Telephone Sales.

October 2011 to November 2011

EDUCATIONCITY.COM Naperville, IL

Prospector

Sales Data Entry

Create Quotes Schedule and Conduct on spot Demonstrations

Send Emails Make phone calls SMS) Subscriber Management System.

March 2011 to June 2011

COMCAST Woodridge, IL

Customer Account Executive Sales

Account Management.

Trouble Shoot Accounts.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Grand slam) troubleshoot/service problems.

ACSR) (SAP) access customer account.

OMS) order management system.

CASPER) find current information/help customer w/concerns.

Achieved high sales percentage with consultative, value-focused customer service approach.

August 2010 to November 2010

APP PHARMACEUTICALS Schaumburg, IL

Administration Assistant

Enter Data into Spreadsheet on Excel (Daily)

Call customers regarding recall products return

Mail labels and letters to customer

File and Fax Work off of GI reports comparing them with the spreadsheet to make sure the number of returns are correct, they both should match Systems I work on are: Lotus notes (Email) Excel (Spreadsheet)

Go on the internet to locate customers addresses and phone numbers (Google it) EXCEL) (MICROSOFT OFFICE) (WORDPRO).

09/07 to 10/08

SEGAL, McCAMBRIDGE, SINGER, MAHONEY Chicago, IL

Accounts Payable Coordinator

Daily check request Data entry Bill client Pay vendors Filing Copy files for clients ORION).

12/04 to 11/06

EXPEDITE AMERICA LOGISTICS Elk Grove, IL

Accounts Receivable / Billing Coordinator

Process checks daily Communicate charges with customers over the phone daily Print invoices daily, mail to customers Set up pickup and deliveries for customers Mail checks to vendors Filing of delivery receipts, etc.

Billed customers there charges for moving freight CARGOWISE) (WORLDTRACK).

9/02 to 07/04

BLITT & GAINES, P.C Chicago, IL

Accounts Receivable / Legal Assistant

Processed checks daily, debit customer's payments to their account.

Set up out of country court cost, process check advancements.

Send letters to customers to make payment plans.

Filed demand letters, complaint letters, and summon letters.

Accounting - Daily checks, debtor payments-out of county court costs advanced checks, direct debtor payments, accounts payable - billing, accounts receivable - login, billing (sheriff's, noble, misc.), gross receivable remittances, payment letters, payment plan letters.

Word processing - suits/files = demand letters (log in) Daily checks, direct debtor payments, payment letters, payment plan letters, client schedules.

Speed pays - enter debtors, information in the speedpay system to create a check to be processed and sent to the bank.

Returned checks - receive returned checks, reverse charges in the system, make copies of the check and the journal.

1/01 to 09/02

ORION LIONS CLUBS INTERNATIONAL Oak Brook, IL

Accounts Receivable Representative

Enter payments into the system on a daily basis off of Bank Statements, payments are received from different countries all over the world in their currency - I convert their currency into U.S.

money and enter into the system.

Receive U.S.

payments daily from our U.S.

bank; enter them as batches into the system daily, this is called LOCKBOX.

Close at the end of the day - making sure all money received that day balances out Lookup payments from deposit slips received from our clubs making payment on their monthly dues.

Endorse checks received daily and make out deposit slips to forward to the bank.

Debit club accounts on checks that have been returned for numerous reasons.

File, answer phone corresponding with our members of the clubs regarding payments.

Communicate directly with the CFO, management Department and the Accounting Department.

Mail recaps the 1st of each month (some of our clubs pay their monthly dues off of a recap instead of an invoice).

LAWSON).

Educational Background

1996 AMERICAN BUSINESS INSTITUTE Chicago, IL

Certificate Computer Operator Studies

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