Manager Customer Service

Judy Pecina

Email: ********@*****************.***

Address:

City: Shiloh

State: IL

Zip: 62221

Country: USA

Phone: 618-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced customer service professional with strong leadership and relationship-building skills.

Educational Background:

High School Dipolma from Belleville Area College, Belleville IL 1/2001 to 6/1993 (Business Management)

High School Dipolma from Concordia University, Belleville IL 1/2001 to 11/2012

High School Dipolma from, Belleville IL 1/2001 to 11/2012

Job History / Details:

Executive Summary

Experienced customer service professional with strong leadership and relationship-building skills.

Core Qualifications

Staff development

Inventory control

Skilled negotiator

Supervision and training

Sound judgment

Calm under pressure

Professional Experience

November 2007 to Current

J&J Sweet Tooth, LLC dba Cold Stone Creamery St. Louis & IL

Owner/Operator

Four-unit franchise

Responsible for every facet of daily operations and P&L management

Operations expert

HR expert - hiring, training, coaching and developing teams of highly motivated employees and managers

Developed catering program to increase sales

March 1987 to October 2007

Taco Bell Corp. St. Louis, MO

General Manager

2002 - 2007: Restaurant General Manager / Market Training Manager

Single-unit supervision and P&L responsibility

Drive a culture of guest satisfaction

Accountable for recruiting, training and development of all personnel to staff for business needs

Provide entry-level training for internal promotes and external salaried manager candidates

1996 - 2002: Area Coach

Multi-unit leadership and P&L responsibility

Accountable for training and development of management teams in all units

Coach and support teams to drive great operation

1995 - 1996: Field Training Manager

Responsible for all training execution, rollouts of new company initiatives and sharing best practices for a span of 149 stores

Certified, coached and developed a team of 14 Market Training Managers

Conducted many presentations and training seminars, including Food Safety and Sanitation training

1987 - 1995: Restaurant Manager / Training Manager

Single-unit supervision and P&L responsibility

Held various training positions within timeframe

Operations expert

Education

1993 Belleville Area College Belleville, IL

Associate of Science

Concordia University St. Louis, MO

Business Management

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