Customer Service High School

Denise Smith-Barnes

Email: ********@**-*******.***

Address:

City: Suffolk

State: VA

Zip: 23437

Country: USA

Phone: 757-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Receptionist with Exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Nansemond Suffolk Academy, Suffolk VA 1/2001 to 6/1984 (Business)

Job History / Details:

Career Overview

Committed and motivated Receptionist with Exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Administrative support

Meets/exceeds goals

Team liaison

Attention to detail

Staff motivation

Employee training and development

HIPAA compliance

Filing and data archiving

Patient care advocacy

Microsoft Excel

Scheduling

Type/Data Entry

Computer Proficiency

Creative Problem Solving

Cash handling-Money transfers

Multi-Lines Phone Skills

Proficient with Patriot Act

Proofreading

Creative Problem Solving

Core Accomplishments

Operations

Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including [areas of responsibility].

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Professional Experience

September 1991 to September 2012

Wal-Mart Suffolk, VA

Lead Service Desk Customer Service Assc./Money Center Assc.

Consistent record of improving productivity, reducing costs, and resolving complex departmental issues.Prepared and drafted all outgoing correspondence in a timely manner.Oversaw inventory and office supply purchases.Provided efficient customer service to clients.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Increased customer loyalty through superior customer relationships.Improved communication efficiency as primary liaison between departments, clients and vendors.Oversaw front end associates as needed by Management.

Education

1984 Nansemond Suffolk Academy Suffolk, VA

High School Diploma

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