High School Customer Service

Deborah Miller

Email: ********@********.***

Address:

City: Loveland

State: OH

Zip: 45140

Country: USA

Phone: 513-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

As Store management for 20 plus years I achieved extensive experience delivering innovative solutions at the local and regional level. I gained expertise in employee relations, training, payroll and state and federal laws. I also was highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements.

Educational Background:

High School Dipolma from Scarlett Oaks, Sharonville OH 1/2001 to 10/1989 (Real Estate)

High School Dipolma from Palm Beach Jr. College, Sharonville OH 1/2001 to 11/2012

High School Dipolma from Loveland High School, Sharonville OH 1/2001 to 11/2012

Job History / Details:

Summary

As Store management for 20 plus years I achieved extensive experience delivering innovative solutions at the local and regional level. I gained expertise in employee relations, training, payroll and state and federal laws. I also was highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements.

Highlights

Benefits administration

Hiring and retention

Interviewing

Employee relations

Compensation administration

Personnel records maintenance

Affirmative Action compliance

New hire orientation

Exceptional interpersonal skills

OSHA inspections

Mediation expertise

Accomplishments

Human Resources

Reduced employee turnover by 10 percentage .

Increased sales by 25 percentage

Introduced productive stock processing meeting company goals

Lead by example on add on sales training all employees

Experience

June 2006 to May 2008

Christopher and Banks Cincinnati, Ohio

Store Manager

Recruited and interviewed 10 applicants per 6 to 10 months . Increased the employee base by 20 percentage to meet changing staffing needs for holiday season.

Implemented an innovative employee incentive program, which resulted in a 25 percentage increase in staff productivity.

September 2000 to December 2005

Media Play Western Hills, Ohio

Asst. General Manager

Recruited and interviewed numerous applicants per year.

Increased the employee base by 50 percentage to meet changing staffing needs, especially at Christmas.

Implemented an innovative employee incentive program, which resulted in a 25 percentage increase in staff productivity.

Answered employee questions regarding benefits and promotions and resolved any issues.

Resolved all customer service issues dealing directly with the customers.

All Human Resource personnel files, retention and updating.

September 1996 to December 2000

Pet Smart Florence, Ky

Assistant Director

Same job responsibilities as Media Play along with getting fork lift certified for unloading delivery trucks.

Education

1989 Scarlett Oaks Sharonville, Ohio

Real Estate

Licensed real estate agent in State of Ohio

1979 Palm Beach Jr. College Palm Beach Fla, Florida

Matron/armed guard

Certification through State of Florida

1973 Loveland High School Loveland, Ohio

High School Diploma General Business/Bookkeeping

Studied bookkeeping along with shorthand and typing.

Extra studies, music/triple trio.

Affiliations

I have taken extra classes through Fred Prior Seminars on how to handle problem employees such as low production, negativeness, etc. I find their seminars to be very helpful and help keep you informed on any changes.

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