High School Company

Ashley Sheppard

Email: ********@*************.***

Address:

City: Dallas

State: TX

Zip: 75217

Country: USA

Phone: 469-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To obtain employment with a stable company where I can utilize my current skills and increase my knowledge in administrative support.

Educational Background:

High School Dipolma from Tyler Jr College, Tyler TX 1/2001 to 5/2006 (General Education)

High School Dipolma from Tyler Junior College, Tyler TX 1/2001 to 11/2012

High School Dipolma from Cayuga High, Tyler TX 1/2001 to 11/2012

Job History / Details:

Career Overview

To obtain employment with a stable company where I can utilize my current skills and increase my knowledge in administrative support.

Skill Highlights

Microsoft Excel

Microsoft Word

10

Professional Experience

09/9/2012 to Current

Extend Health

Responds to telephone inquiries and complaints Gathers information, researches/ resolves inquiries and logs customers calls in CRM Communicates appropriate options for resolution in a timely manner Informs customers about services available and assesses customer needs Escalates inquiries to appropriate staff as required Responds to request for information on TARs Responds to request for assistance with CHDP pre-enrollment application in additional to general program information and guidance Refers providers to regional provider field representatives for onsite visit/ education Enters family PACT client information from phone messages into the HAP eligibility system in accordance with DHCS timelines Responds to voicemails left after hours Escalates calls with issues requiring more in-depth research to the research analyst.

11/1/2011 to 03/1/2012

JP Morgan Chase

Balance currency, coin and checks in cash drawers at the end of every shift.

Calculate daily transactions using computer calculators or adding machines.

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree and that accounts have sufficient funds.

Receive checks and cash for deposit, verify amounts and check accuracy of deposit slips.

Examine checks for endorsements and to verify other information such as dates, bank names, identification of person receiving money and other legal documents.

03/2011 to 09/2011

Kelly Services-Allstate Insurance Company

Claims Processor

Coordinate the benefits information and go through the details mentioned.

Compare the data on claim application and other documents like death certificate, doctor's statement with the policy file that the company has.

Analyzes the claims to determine the extent of liability and according to policy rules and settle claims with claimants.

Thoroughly research the claims as required and for the protection of the company.

After making necessary investigations, pay the claimant the amount due.

8/2009 to 6/2010

Texas Department of Health & Human Services

Texas Work Advisor II

Obtain, verify, and calculate income and resources to determine client financial eligibility.

Interview clients or authorized representative to gather information to determine eligibility for benefits.

Processes changes to client status, overpayments, and adjusts or restores benefits.

Documents case records using automated equipment to form a record for each client.

Communicates on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.

Handle confidential files.

Ability to complete work within specified deadlines.

Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations and policies.

Education

2008 North Central Texas College,

2006 Tyler Junior College,

2004 Cayuga High

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