Customer Service Manager

KEYNOSHA MCGOWAN

Email: ********@*************.***

Address:

City: Indianapolis

State: IN

Zip: 46241

Country: USA

Phone: 317-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To Better Myself and Understand the Meaning To Lend A Helping Hand .

Educational Background:

High School Dipolma from Warren Central High School, Indianapolis IN 1/2001 to 5/2007 (Business Admin)

Job History / Details:

Professional Summary

To Better Myself and Understand the Meaning To Lend A Helping Hand .

Core Qualifications

Financial records and

processing

File/records maintenance

Team leadership

Data management

Extremely organized

Computer proficient

Quick learner

Conflict resolution

Adapt to diverse groups

Excellent communication skills

Reading comprehension skills

Written and oral communication skills

Scheduling tools

Microsoft Word, Excel, PowerPoint

Restaurant experience

Party planning

Ability to build strong customer relationships

Ability to work fast and accurately

Able to regularly lift/move up to 25-50 lbs

Able to work in a fast paced environment

Works well as part of a team

Experience

April 2011 to April 2012

Glasrite Indianapolis, IN

Clerical/ Operations Manager

Data Entry of customer records, purchases, and personal information

Standard office equipment use with basic use of Microsoft Word, Excel, and Outlook.

Attendance modification, payroll, accounts payable, and HR reporting to main corporation

Picking, Shipping, and Receiving materials

Receiving manager: inputting received materials into database and counting inventory (RL Scanners)

October 2005 to February 2012

Hardees Indianapolis, IN

Assistant Manager

Used all food handling standards managed food and produce receiving process with 100 percentage accuracy.

CTC trainer and money handling including bank deposits on a daily basis.

Trained kitchen staff on proper use of equipment, food handling, and portion sizing.

Computed sales prices, total purchases and processed payments.

Greeted customers and ascertained customers' needs.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Maintained records related to sales.

Received multiple reviews acknowledging my level of dedication to excellent customer service.

July 2009 to October 2011

Community Hospital North Indianapolis, IN

Retail Catering/Staff Member/Front Desk Assistan

Retail Catering/Staff Member/Front Desk Assistant

Signed in patients by verifying personal information, basic office duties printing, copying, faxing, organization

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Managed food delivery for 200 guests for special events

Responsible for daily set up of five stations.Frequently switched between positions to support changing needs of large industrial kitchen.

Answered telephone calls and responded to inquiries

Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning

Worked independently and as part of a team to achieve excellent sales quotes.

August 2008 to August 2009

CVS Indianapolis, IN

Stocker

Cleared damaged items and loaded freight.

Used item numbers to properly stock shelves.Loaded and unloaded pieces into boxes for shipment.

Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.

Consistently hit and exceeded sales goals Planned and executed new designs for aisles in the store for holidays.

Money handling and customer service provided on a daily basis.

Education

2007 Warren Central High School Indianapolis, IN

HS Diploma Business Admin

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