Customer Service Manager

Michael Parker

Email: *********@********.***

Address: **** * ***** **** **

City: Phoenix

State: AZ

Zip: 85043

Country: USA

Phone: 623-***-****

Skill Level: Management

Salary Range: 45

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MICHAEL R PARKER

6507 W Crown King Road

Phoenix, Arizona 85043

Home 623-***-**** Cell 480-***-****

*********@********.***

SUMMARY OF QUALIFICATION

Professional with 20 years of experience: customer service, logistics, distribution, and warehouse operations. Proven innovative solutions that improves operational efficiencies. Offer high productivity, strong interpersonal and leadership skills. Known as an effective problem solver with the ability to think analytically and creatively.

PROFESSIONAL EXPERIENCE

Expedited Delivery Inc. Phoenix, AZ 09/2003 - 10/2012

Terminal Manager:

* Managed the strategic planning; distribution of Avon and Amway products for Arizona.

* Supervised and motivated a team of twenty five independent contractors to achieve peak performance, ensure total customer satisfaction, and meet aggressive operational objectives.

* Assumed the role as lead customer service representative for vendors, district managers and individual Avon representatives.

* Planned staffing capacity based upon volume.

* Researched and resolved all delivery and inventory issues.

* Successfully managed multiple projects; completing priorities in a fast-paced, interactive, team environment.

Dietrich Industries Inc. Phoenix, AZ 12/2002 -09/2003

AMS/ Roll Form Operator

* Carried out comprehensive duties requiring knowledge in the area of technology, machine setup, and quality control.

* Performed quality audit check and adjustments during roll form operations to ensure order quality and accuracy based upon customers specifications.

CTX, Phoenix, AZ 06/2001 - 10/2002

Marketing Representative

* Developed promotional strategies which supported specific marketing objectives.

* Direct interface with public, assessing needs and providing solutions for home refinance and new loan originations.

* Achieved 100% of expected quota for six consecutive months.

THARCO CONTAINER, Phoenix, AZ 10/1999 - 04/2001

Warehouse Manager

* Supervised a team of seven warehouse workers/drivers engaged in customer service, stocking, inventory maintenance, pick and pack order fulfillment.

* Performed quarterly inventory analyses of warehouse, and produced status reports.

* Hired trained/cross trained, evaluated and terminated staff.

FRITO LAY MFG. Casa Grande, AZ 10/1998 - 07/1999

Shift Resource Supervisor

* Responsible for maintaining a FIFO inventory control system, 3% scratch rate and 99.5% order accuracy rate for daily operations.

* Knowledgeable with automated systems i.e., RF Technology, WMS Conveyor and sortation system.

* Supervised all aspects of logistical operations, truckload planning, shipping/receiving, picking/packing, scheduling and dispatching.

ROADWAY EXPRESS, Phoenix, AZ 03/1992 - 10/1998

Operations Supervisor- City/Inbound/Outbound

* Implemented operational plans to maximize manpower and equipment usage to ensure efficient flow of time critical & residential shipments throughout various service points.

* Monitored overall job performance to ensure adherence to standard operating procedures and safety of up to 30 material handlers for a seventy four door cross dock operation.

* Effectively managed the routing of over 1,100 commercial and residential deliveries for a thirty eight door, cross-dock city operation resulting in a 90-95% on time delivery rate.

* Demonstrated ability to analyze and solve problems in a constantly changing environment.

EDUCATION

UNIVERSITY OF ARIZONA, Tucson, AZ

Bachelor of Science Sociology

DODGE CITY COMMUNITY COLLEGE, Dodge City, KS

Associate of Arts

OFFICE SKILLS

Microsoft Excel & Word SAP/AS400

Contact this candidate