Customer Service Sales
Resume:
Justin Hodges
Email: *********@********.***
Address: ***** **** **** ****
City: Spring
State: TX
Zip: 77373
Country: USA
Phone: 281-***-****
Skill Level: Entry
Salary Range: $45,000
Willing to Relocate
Primary Skills/Experience:
Sales Customer Service Data Analysis
Educational Background:
Bachelors Degree, Marketing
University of Houston, 08/2008 - 05/2010
Houston, TX
Job History / Details:
JUSTIN HODGES
25518 Long Hill Lane
Spring, Texas 77373
*********@********.***
PROFILE: BUSINESS ANALYST / PROJECT ANALYST
Offering blend of project coordination, process improvement, reporting, and analytical strengths.
Motivated professional with ability to organize and prioritize large volumes of information and generate clear, concise reports for critical management decisions. Strong academic career at University of Houston accompanied by -real world- experience in analytical capacities. Offer high energy and tireless work ethic with ability to handle concurrent assignments independently. Adaptable to various environments with strong reporting skills. Technically proficient in Microsoft Office including Excel and Access as well as various CRM software.
Core Competencies Include:
* Sales Support
* Data Analysis
* Staff Management
* Team Leadership
* Research
* Reporting & Documentation
* Business Analysis
* Operational Efficiency
* Project Execution
* Analytical Problem Solving
* Project Lifecycle
* Database Administration
* Interpersonal Communication
* Sales Operations
* Customer Service
PROFESSIONAL EXPERIENCE
REO MANAGEMENT SOLUTIONS LLC - HOUSTON, TEXAS
2011 TO PRESENT
REPORTING ANALYST - PROJECT MANAGEMENT DEPARTMENT
Support project management efforts for REO asset management company; compile high volume of data from various websites and data sources. Supply critical reports to several internal departments including claims, closing, evictions, asset management, as well as company CEO. Utilize macros and run reports utilizing Access. Contribute to data entry, efficiency improvements, and employee training.
* Streamlined reporting process improving timeliness of report delivery by 2 hours.
* Participated in special ad-hoc projects including week-long deed hunt that produced over 200 missing deeds.
* Noted for high levels of accuracy, productivity, and attention to detail.
CLAIMS SPECIALIST
Filed and processed HUD insurance claims representing thousands of dollars to company`s bottom line. Managed information within comprehensive database.
* Reduced process time of updating database from 8 to 2.5 hours; created new process for database updates eliminating redundancy of related tasks.
* Recommended claims department utilize online file sharing service to expedite claims with several servicers.
PULTE HOMES, INC - MISSOURI CITY & SUGARLAND, TEXAS
2010
SALES & MARKETING INTERN
Contributed to facilitation of marketing programs aimed at engaging prospective buyers of new homes. Compiled customer information utilized by sales representatives in the execution of sales strategies.
* Delivered marketing and promotional materials to real estate agents resulting in increased traffic and awareness of new home communities.
* Performed analysis on competition to determine current offers and available sales incentives.
Additional work experience includes roles in sales and customer service environments throughout college.
EDUCATION & PROFESSIONAL DEVELOPMENT
BBA, MARKETING
UNIVERSITY OF HOUSTON, BAUER COLLEGE OF BUSINESS, HOUSTON, TEXAS
2010
Cum Laude, Dean`s List
ADVANCED SALES CERTIFICATE FROM PROGRAM FOR EXCELLENCE IN SELLING
SALES EXCELLENCE INSTITUTE
Team lead for 3M in Key Accounts Class resulting in $30K in sales revenue.
CORPORATE ENTREPRENEURSHIP CERTIFICATE
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