Software Developer

Jennette L. Caden

E-mail: *******@*******.***

Summary

Over 25 years of experience authoring software user s manuals and other technical manuals

for internal and/or external use.

Over 13 years of experience authoring online user assistance in accordance with Microsoft

technical publications style guidelines.

Over 9 years of experience as a trained installation software developer using InstallShield.

Consistently known as a professional, dedicated worker, committed to a team environment.

Very versatile and dependable; frequently selected to handle special projects ne eding

immediate and accurate attention.

Natural born US Citizen, able to work anywhere in the USA.

Experience

October 2010 to present:

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Wright State University Office of Disability Services Technology Center, Dayton, OH

(Part-time work) Assorted tasks as assigned, primarily to prepare textbooks and other

materials for use by WSU students with various disabilities. Also authored a complete

revamping including several significant improvements to the department employee manual.

August 2010 to present:

Assigned Store Representative

MarketSource (part of the Allegis Group Network), Alpharetta, GA

(Part-time work) Representative of Hewlett-Packard computer products and accessories in

various local retail stores such as Best Buy, Wal-Mart, and major office supply stores to

promote the HP brand and associated merchandise.

June 2010 to June 2010

Field Organizer/Investigator

Fieldworks, Washington, DC

(Part-time work) Ensure all parties are in proper compliance with initiative voter petition

rules and regulations as specified by the Ohio Secretary of State.

July 2008 to August 2008:

Contract Technical Writer

Web Yoga, Inc., Dayton, OH

Prepare a software graphical user interface style guide for use by programmers and

designers to ensure consistency across all software and web-based applications.

January 2006 to January 2008:

Contract Support Applications Developer

Kforce, Miamisburg, OH

Assigned to a variety of various projects, including the following:

Upgrade and improve the installation of APTRA Edge software on NCR Corporation

Automated Teller Machines (ATMs).

Create and develop project documentation for both internal and external use.

Evaluate monthly Microsoft Security Updates for Microsoft Windows XP and then develop an

installation CD with the appropriate updates for use by NCR ATM customers.

Evaluate and test software programs as requested by customers and then create the

documentation needed for the system changes required so the program will operate properly

within the secure ATM environment.

July 1996 to August 2005:

Technical Writer/Support Applications Developer

O Neil and Associates, Miamisburg, OH

Assigned to a variety of various technical writing projects, including the following:

Author project-related files as needed; user s manuals, online help (Windows- and HTML-

based, as required), software specifications and requirements, flowcharts, test plans, and

installation guides (a.k.a. user assistance) for Microsoft Windows-based software projects.

Developed over 75 Windows-based software installation programs for a wide variety of

customer and in-house software projects.

Developed various diagnostic, proof-of-concept, and sales/marketing demo programs.

Software Experience

Over 25 years of computer software experience with the following software products on computers

running Microsoft Windows 7:

Microsoft Office 2010 Professional (includes Word, Excel, PowerPoint, Publisher, Outlook,

OneNote, and Access (limited knowledge of Access))

Microsoft Visio 2010 and Microsoft Project 2007

Microsoft WebMatrix 2 and Microsoft Expression Studio 4 (still learning both of these)

ABBY Fine Reader 11

Flexera InstallShield Premier 2009

Adobe RoboHelp Office X5 and Acrobat X Professional

Symantec Ghost Solutions Suite 2.0

Utility programs from Roxio, Microsoft, Hewlett-Packard, and others

Currently beta testing Windows 8 and Office 2013

Other: HP TouchPad tablet running webOS 3.0 and an HTC Trophy smartphone running

Windows Phone 7.5.

Education

Associates Degree in Electronics Engineering Technology, ITT Technical Institute,

Indianapolis, IN - Graduated with honors

Currently attending Wright State University, Dayton, OH, in pursuit of a Bachelor of Arts

degree in English (Business and Technical Writing track), expecting to graduate in 2014.

Selected Seminars and Training

Various Microsoft Windows and Microsoft Office Seminars.

Online training on Microsoft ExpertZone and Hewlett-Packard InfoLab.

Using and Advanced InstallShield Professional 5.5

Using and Advanced InstallShield Professional Windows Installer Edition 1.1

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