Customer Service High School

Cody Roush

Email: ********@************.***

Address:

City: Saint Paul

State: MN

Zip: 55105

Country: USA

Phone: 952-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service representative with over 10 years retail experience in fast-paced environments.

Educational Background:

High School Dipolma from Saint Cloud Technical College, Saint Cloud MN 1/2001 to 5/2006 (Carpentry)

High School Dipolma from Saint Cloud State University, Saint Cloud MN 1/2001 to 11/2012

High School Dipolma from Waconia Senior High, Saint Cloud MN 1/2001 to 11/2012

Job History / Details:

Career Overview

Motivated customer service representative with over 10 years retail experience in fast-paced environments.

Core Strengths

Courteous demeanor

Customer service expert

Opening/closing procedures

Excellent communication skills

Markdown/promotional procedures

Accomplishments

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

April 2011 to October 2012

Boulder Creek Stone Spring Lake Park, MN

Stone mason

Efficiently completed jobs both residential and commercial, from beginning prep work for inspection purposes to finishing stages while maintaining a relatively clean but safe work site.

November 2009 to April 2011

Brookstone Minnetonka, MN

Store Manager

Strategically scheduled staff accordingly to peak sales hours to ensure optimum sales while engaging continuation of learning of customer service skills to sales associates.

May 2009 to November 2009

DQ Grill and Chill Eden Prairie, MN

Assistant Manager

Ensured support and proper operations to general manager through specific training in portion control and customer service to a relatively young generation of staff.

March 2009 to May 2009

Cebulla Construction West Metro, MN

Laborer

Assisted in construction jobs from stone masonry to carpentry and general site maintenance for cash during a recession stricken period of time for contractors and construction workers in general.

November 2008 to March 2009

Stonecrafters Brooklyn Park, MN

Stonemason

Collectively finished jobs consisting in natural thin-veneer stone masonry products with a company whom was demanding on all levels from quality installation to integrity-driven in artistic appearance. Although short-lived in result to a drastic decline in economic woes, this experience advanced skill and time management.

May 2006 to October 2008

Boulder Creek Stone Company Spring Lake Park, MN

Stonemason

Acquired knowledge and skill in the field of installation of cultured-stone products. From accented interior walls to elaborate fireplaces along with bold and inviting exterior walls and entrances in residential and commercial construction.

September 2004 to May 2006

Pilot Travel Centers LLC Saint Cloud, MN

Retail Specialist

Leader among staff during a transitional time for a nationwide over-the-road fuel plaza acquired from Holiday Stationstores in a close-knit community, yet heavily traveled and fast paced location. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Maintained cleanliness and presentation of stock room, production floor, and hospitality operations while maintaining protocol to back office procedures and policies.

April 1995 to September 2004

Holiday Stationstores Saint Cloud, MN

Assistant Managaer

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation. Gained credibility of corporate office leaders in the ability to adapt and serve four locations over the course of my employment.

Educational Background

2006 Saint Cloud Technical College Saint Cloud, MN

Carpentry Diploma Carpentry

Interior and Exterior finishing, framing, assembly of ICF foundations, basic blueprint reading, and concrete work.

Saint Cloud State University Saint Cloud, MN

Generals

Two years of undergraduate general studies

1998 Waconia Senior High Waconia, MN

High School Diploma High School curriculum

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