Customer Service Years Experience

ARNETTA D. MACK

Email: ********@*********.***

Address:

City: ARLINGTON

State: TX

Zip: 76006

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished professional with over 16-years experience in customer service and collections in a fast paced and high volume environment. Excellent communication and interpersonal skills: builds rapport and relationships with senior management, peers and clients. management career with an organization that promotes opportunities for those with diverse backgrounds.

Educational Background:

High School Dipolma from Xavier University, New Orleans LA 1/2001 to 11/2012 (Business Administration)

Job History / Details:

Summary

Accomplished professional with over 16-years experience in customer service and collections in a fast paced and high volume environment. Excellent communication and interpersonal skills: builds rapport and relationships with senior management, peers and clients. management career with an organization that promotes opportunities for those with diverse backgrounds.

Highlights

Team leadership and development

Ability to multi-task in a high volume environment

Strong and demonstrated effective verbal, written and listening skills

Experience

July 2012 to Current

Citifinancial, Inc. Irving, Texas

Homeowner Support Specialist - SPOC

Work directly with clients via telephone and email from the initial review of the loan and up until the loan is brought current.

Advocate foreclosure alternative programs to assist the client resolving the delinquency

Deliver excellent customer service while promoting the best option available to the customer.

April 2009 to June 2012

Citifinancial, Inc. Irving, Texas

Loss Mitigation Specialist 3

Resolved complex issues regarding past due payments by explaining the reason for the default.

Determined resolutions such as Modifications, Full payoff, Short Sales, Forbearances, Deed in Lieu and Deferments.

Contacted customers and third parties to resolve issues on assigned accounts.

May 2005 to March 2009

Citifinancial, Inc Irving, TexAS

Collections - Back End

Collected delinquent mortgage payments 120 days and more.

Took ownership to resolve customer issues.

Arranged for debt repayment based on customers' financial situations.

September 2004 to April 2005

Sears Irving, Texas

Sears Commercial - Paper

Researched disputed items and invoices and bringing them to resolution for the customer.

Reconciled the history of customers' commercial accounts ensuring all payments are applied to the proper invoice.

Performed cash applications at the invoice level.

Education

1973 Xavier University New Orleans, Louisiana

Bachelor of Science Business Administration

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