Customer Service Representative

Tiffany Brisker

Email: ********@*****-********.***

Address:

City: Marietta

State: GA

Zip: 30067

Country: USA

Phone: 404-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Self-motivated Collector/Customer Representative with 10 years collections /customer service experience. Core Strengths Conflict resolution Energetic work attitude Strong organizational skills Excellent communication skills Creative problem solver CLS, Excel,Microsoft,and Word Knowledge Skiptracing Strong Negotiation Skills Able to work well unsupervised Enthusiastic team player

Educational Background:

High School Dipolma from Palmyra Highschool, NJ 1/2001 to 9/1989 (Academic Studies)

Job History / Details:

Career Overview

Results-driven Customer Service / CollectionsRepresentative with the ability to establish rapport with clients and strong negotiations skills.

Core Strengths

Strong problem solving ability

Negotiation competency

Conflict resolution proficiency

High customer service standards

FDCPA Knowledge

Skip-tracing Skills

Microsoft Knowledge

Troubleshooting skills

Work Experience

June 2012 to Current

Frederick J. Hanna and Associiates Marietta, GA

Collector /Customer Service Representive

Collect money from Bank of America charged of credit card holders

Contact customers on an inbound/ outbound basis using an ACD

Exceed monthly collections goals

Use various skip-tracing tools to locate consumers

Adhere to the FDCPA and all client and company/client guidelines

Provide excellent service

October 2005 to May 2009

Mannbracken LLC Atlanta, GA

Collector/Customer Service Representative

Collected money from charged off Chase Bank credit card holders

Used call model to successfully resolve past due balances

Negotiated with consumers,attorneys, and debt company representatives to resolve consumers accounts

Made an average of 150 calls daily

Followed the FDCPA

Skip traced

Provided Excellent Service

September 2004 to September 2005

National Action Financial Services Norcross, GA

Account Manager

Successfully collected money from past due Captial One Bank credit card holders to prevent charge-off

Exceeded monthly collections goals

Averaged 150 calls daily in a call center enviorment

Followed the FDCPA

Provided Excellent Service

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