Customer Service San Francisco

Diane Loviglio *****.********@*****.***

www.dianeloviglio.com

Education Experience

Carnegie Mellon University Design Researcher Jun 2010 present

Pittsburgh, PA Freelance. San Francisco, CA & New York, NY

May 2005 Observed people interacting with Bump stations to inform future design

Interviewed first-time Splunk users to help increase customer conversion

Bachelor of Humanities & Arts

Created personas to help Foodspotting understand their current users

Anthropology & Architecture

Observed users looking for software downloads on VMware (Bolt Peters)

Conducted think-alouds with gift card buyers and receivers for GoLocal

Gathered ongoing feedback from new users of Dividely web and mobile apps

International Honors Program

Interviewed first-year and veteran nurses for Sanofi-Aventis (The Future Well)

India, South Africa & Brazil

Recruited and conducted ethnographic interviews with over 50 doctors,

Jan May 2004

insured and uninsured freelancers (The Future Well)

Cities in the 21st Century:

Co-Founder & VP Business Development Oct 2006 Oct 2010

People, Planning & Politics

Wattbot. San Francisco, CA

Designed product user experience, features and functions

Designed algorithms for energy recommendation engine

Managed team of 20 contractors in sales, graphic design, interaction design,

video production, copywriting and customer service

Speaking Engagements Acquired energy-related data from over 15 public and private partnerships

Won Green:Net Judges Award Mar 2009

Moderator at West Coast Green 2010

Panelist at Net Impact Conference 2009 Co-Producer May 2009 present

Panelist at Young Women Social Entrepreneurs FailCon. San Francisco, CA

event 2008 Secured venue, speakers, sponsors, demos and volunteers for the 400-

person tech conference focused on learning from failure in the start-up

community

Curator Jul 2009 Sep 2010

West Coast Green. San Francisco, CA

Selected early-stage green building companies to exhibit in 3-day tradeshow

Technical Skills

Designed attendee experience for the Innovation Pipeline

Ethnographic Interviews

Assistant Researcher and Recruiter Jan 2007 Jan 2008

Remote Usability Testing

Intel Berkeley Research Lab. Berkeley, CA

Market Research

Recruited people living in green homes for in-home 3-hour interviews

Think-alouds

Presented findings at Intel s annual Open House

Wireframe Prototyping

Conducted literature reviews

Customer Advisory Panel

Competitive Analysis

Community Outreach

Participatory Design

Survey Design & Analysis

Founder Jan 2010 Dec 2010

Recruiting Participants

Woman Who Work In Tech Startups Breakfast. San Francisco, CA

Adobe Photoshop, InDesign

Organized monthly breakfasts for women to brainstorm ideas, vent about

Google Analytics

their latest problem and ask each other for advice

HTML/CSS

Volunteer Apr 2007 May 2010

Sanchez Elementary School. San Francisco, CA

Assisted students with reading comprehension and math skills once a week

Co-Chair Green Roof Task Force Aug 2006 Aug 2008

San Francisco Planning and Urban Research. San Francisco, CA

Featured in National Geographic May 2009

Developed strategy to increase number of green roofs in the city

Organized monthly group dialogues with fire, building and planning

departments

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