A lan Morrison

* *** * ** ** S t, Lincoln, NE ***06

* ** - *** - ****

a lan .abpenl@r.postjobfree.com

O BJECTIVE

W ireless Network Support T echnician

A p osition using proven technical skills.

P ROFILE

F amiliar with Microsoft Windows 9 8 - S erver2008, Microsoft O ffice 97 - Office2007

K nowledge of PC setup, repair a nd installation, as well W P A encrypted wireless router

c onfiguration and VPN solutions

E xperienced in c ustomer service a nd leadership .

E MPLOYMENT

G eek to the Rescue, Lincoln, NE 2 002 - Present

L ead Technician and General manager

R esponsible for onsite appointments for businesses a nd residential calls, ordering

p arts, configuring/pre - purchase support for network and pc systems hardware .

B est Buy, Lincoln, NE 2 001 - 2008

M erchandise Support Representative

S etup and displayed new PCs in Computer department as well as repaired leve l one

i ssues with other store displays .

U nload Product from shipments, accurately price p roduct from e ach week s sales flyer .

S ervice Desk R epresentative

C hecked in customer equipment to the store for repa ir, contacted customers for

c ompleted repairs and assisted customers with upgrades and repair issues.

T ime Warne r C able, L incoln, NE 2 002 - 2002

B roadband Modem Cable Installer

I nstalled RG6 cabling from fiber/copper node to each residence for use on cab le

n etwork w ith a D OCSIS cable modem . T ested lines to ensure compatibility.

U sed troubleshooting techniques for difficult installs and for improving low signals .

E DUCATION

U niversity of Advancing Technology, T empe, A Z 2 006 - Present

M ajor: N etwork Secur ity

S outheast Community College, L incoln,NE 1 999 - 2002

M ajor: Microcomputer Technology - Network Administration

M ajor: Microcomputer Technology - PC Support and Maintenance

M ajor: Computer Aided Desig n and Drafting

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