Customer Service High School

Bambi Selner

Email: ********@*****-********.***

Address:

City: Portage

State: MI

Zip: 49002

Country: USA

Phone: 269-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My main goal is to make a better life for my kids, and husband. and the only thing i can say about my accomplishments is i never quit, and put 110percentage into everything I've done and do.

Educational Background:

High School Dipolma from PCEC, Portage MI 1/2001 to 8/1999 (none)

Job History / Details:

Summary

Outgoing [

] offering extensive knowledge of hospitality etiquette, food preparation and superior customer service.

Dynamic [

] highly knowledgeable about FOH and BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.

Highlights

Very responsible and reliable. The biggest one i can say is i have a great positive attitude.

Food safety understanding

Upbeat, outgoing and positive

Works well under pressure

Highly responsible and reliable

Works well when the going gets tough.

I'm very outgoing and get along with everyone iv'ed ever worked with.

Food and beverage specialist

Extensive hospitality background

Accomplishments

All i can say on this one. Is my biggest thing for me i've always finished anything and everything i started.

Experience

June 2001 to January 2004

Busy Bee Paw Paw, Mich

waitress/food service

Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Delivered exceptional, friendly and fast service.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.Correctly calculated charges, issued bills and collected payments.Continually kept carpets and floor clear of debris.Maintained a professional tone of voice and words at all times, including during peak rush hours.Greeted guests and communicated about wait time. Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays. Hand-washed dishes and glassware thoroughly. Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.Sprayed all racked items with hot water to loosen and remove food residue. Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations. Assisted servers and dining room hosts and quickly responded to guests' needs.Provided high quality service.Greeted guests in a pleasant and courteous manner.Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.Stocked and maintained silverware, linen and condiments.

Education

1999 PCEC Portage, Michigan

GED none

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