Customer Service Representative

Dina Koch

Email: *********@********.***

Address: ***** **. **. ***

City: Braceville

State: IL

Zip: 60407

Country: USA

Phone: 815-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Dina L Koch

34900 So. Rt. 12

Braceville, IL 60407

Home: 815-***-****

Cell: 815-***-****

*********@********.***

Career Snapshot

- 25+ years of commended performance in key customer service and support roles.

- Expert in customer care/communications, problem solving, relationship building and user training and support.

- MS Office -power-user- with additional proficiencies in assorted databases.

Computer Skills

Word, Excel, PowerPoint, Outlook,

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Customer Service & Support Specialist

Offering an award-winning track record of customer care excellence within high-volume environments that include...

Call Centers Online Support Customer Service Desks

Key Skills

- World-Class Customer Service

- Troubleshooting/ Problem Solving

- Up-Selling/Sales Support

- Customer Order Fulfillment - Call Center Operations

- Technical/User Support

- Complaint Handling

- Reports & Documentation

Professional Experience

CHICAGO TUBE AND IRON - ROMEOVILL, IL Customer Service Representative- 2010 to 2012

THYSSEN KRUPP (COPPER AND BRASS SALES DIV.) - SCHAUMBURG, IL Customer Service Specialist, 2004 to 2010

THYSSEN KRUPP (TMX AERSOSPACE DIVE.) KENT, WA Customer Service Rep, 1999 T0 2004

ROMAC IND.- SEATTLE,WA Customer Service Representative 1987 to 1999

Provided telephone, online and face-to-face customer services with high-volume calls, maintained set customer data base, maintained high level of customer relations, resolved credit issues, solved customer issues, provided credit as needed, entered orders, maintained customer inventory as needed.

Education

WLMINGTON HIGH SCHOOL, Wilmington, IL

Received Diploma, 1981

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