Customer Service Accounts Payable

Yolanda Cai ** Whittaker Crescent,

Toronto, ON

Tel: (647)

***-****

*******@***.***

Customer Service Representative

Summary of Quali cations

Aptitude to analyze data for better understanding and to uncover

discrepancies in calculating or posting data in the accounts book

Detail-oriented, ef cient and organized professional with extensive

experience in accounting systems

In-depth knowledge of the accounting principles, book-keeping practices

and taxation policies, preparation of nancial statement

Excellent in performing arithmetical calculations required for handing the

accounts concerned

Ef cient research analysis skills use in customer relationships

Proven ability to ef ectively multi-task and handle dif erent time deadlines

Acknowledged for unwavering commitment to clients service, with the ability

to build productive relationships, resolve complex issues and win customer

loyalty

Strong negotiation and interpersonal skills

Pro cient in MS Word, Excel, and PowerPoint

Work Experience

Accountant Assistant

Huawei Technologies Inc., Markham, ON

Summer 2010

Performed accounts payable functions for company expenses in an accurate

manner

Managed vendor accounts, generating cheques to suppliers weekly

Managed nancial departments with responsibility for Budgets, Forecasting,

Payroll, Accounts Payable and Receivable

Created budgets and forecasts for management group

Ensured compliance and accounting deadlines

Coordinated monthly payroll functions for entire company

Liaised with bankers, insurers and solicitors regarding nancial transactions

Store Manager Assistant

Prima Apparel, Markham, ON Jan

2009 Jan 2010

Responsible for hiring, training and employee development; supervised and

trained employee in daily job duties

Successful customers retention

Yolanda Cai

Page 2

Work Experience continued

Performed market research surveys amongst client base to seek feedback on

the quality of services rendered

Improved customer service based on clients feedback through the

development of new

policies and procedures and successfully handled all public relations

issues

Customer Service/ Cashier

Sunny Supermarket, North York, ON

April -Sep 2010

Maintained customer service and checkout area for prompt and accurate

processing of the customers orders

Managed all the credit card and cash transactions in the store; balancing

cash draw at closed of shift

Handled high volume sales successfully

Answered phone calls and responded to customers inquiries providing

information about the products

Education

Bachelor of Business Administration (Specialist in Finance and Economic)

University of Toronto (Rotman) Toronto, ON

2008 2012

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