Customer Service Manager

Denise Van Delft

Email: ********@***************.***

Address:

City: Prospect

State: CT

Zip: 06712

Country: USA

Phone: 203-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company in any industry. I was an office manager and administrator for 22 years at my last employer. Areas of expertise include, but are not limited to bookkeeping, scheduling, payroll, data entry, accounts payable, accounts receivable, collections, filing, typing, route coordinating, customer service, and shipping & receiving. For those who needs top-level support.

Educational Background:

High School Dipolma from Wolcott High School, Wolcott CT 1/2001 to 6/1988 (Marketing)

Job History / Details:

Career Overview

Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company in any industry. I was an office manager and administrator for 22 years at my last employer. Areas of expertise include, but are not limited to bookkeeping, scheduling, payroll, data entry, accounts payable, accounts receivable, collections, filing, typing, route coordinating, customer service, and shipping & receiving. For those who needs top-level support.

Skill Highlights

Scheduling

Administrative support

Schedule management

Attention to detail

Filing and data archiving

Payroll

Accounts payables

Accounts Receivables

Typing

Telephone skills

Bookkeeping

Time management

Meets/exceeds goals

Project planning

Data entry

Employee training and development

Credit & collection

Customer service

Billing

Core Accomplishments

Operations:

Collaborated with other management and office staff to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office.

Scheduling facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Vendor Management:

Negotiated low vendor rates for office supplies.

Data Organization:

Improved office organization by compiling quarterly budget reports, organizational charts and company data.

Demonstrated proficiencies in, e-mail, fax, data entry, collections and bookkeeping.

Answered multiple phone lines, transferred calls to corresponding departments, and billed accordingly.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration:

Performed administration tasks such as filing, payroll, bookkeeping, accounts payable and receivables, faxing reports, photocopying collating, and scanning documents for inter-departmental use within a high-volume environment.

Training:

Successfully trained staff in all office systems and duties, policies and procedures while focusing on minimizing errors and generating superior results.

Arranged, scheduled and coordinated all schedules for technician and salespersons for staff of 30 employees.

Ensured staff was equipped with all necessary supplies and materials. Prepared payroll and entered data into cumulative payroll document.

Professional Experience

March 1995 to October 2012

Terminix International Waterbury, CT

Administrator & office manager

Successfully handled 80 to 150 customer service calls per day.

Provided support towards the technicians and sales team in managing operation workflow.

Increased customer loyalty through customer service.

Oversaw daily office operations for staff of 30 employees..

Trained new recruits for managerial positions for other locations.

July 1994 to March 1995

Edison Coatings Inc Waterbury, CT

Secretary/ Receptionist

Bookkeeping, accounts payables and receivables, data entry, typing, credit and collections, filing, shipping and handling, freight coordination, customer service and facsimile operator.

February 1990 to January 1994

Terminix International Waterbury, CT

Bookkeeper / office supervisor

Bookkeeping, Accounts payables and receivables, computer entry, payroll,

customer service, typing, credit and collections, scheduling, and route coordinating.

Education

1988 Wolcott High School Wolcott, CT

Marketing

Typing, computer literature, business law, distributive education and marketing.

Achievements:

Advertising service master employee.

Distributive education clubs of America, vice president, Wolcott chapter

Distributive education club of America award for outstanding achievement.

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