Sales Insurance

Lloyd Maharaj, B.A

*** ***** ***** ****** *****, ON L6A 0R2

Tel : 647-***-**** Email: *****.****@*****.**

To the Hiring Manager:

Please accept my resume for the position you have available in your organization.

As a graduate in Bachelors of Art in Business Administration and Law Enforcement who had the

experience of working in financial and banking industries that is now looking to advance my career in

risk and credit management, insurance claims, or any other re lated field.

As indicated in my resume for the past few years, I held positions of increased responsibility with

Financial Debt Recovery and The Co-Operator s Insurance. I am adept at managing large collection

account portfolios and skip tracing activities with a record of success of consistently achieving high

found and resolution rates, both directly and through management of departmental employees. W hile

employed with The Co-Operators Insurance as an Insurance agent and adjuster, I was responsible of

handling a vast amount of insurance claims pertaining to bodily injury.

In each position, I utilized strong organizational, time management, and interpersonal

communications to ensure workflow efficiencies and swift resolutions to various claims and

discrepancy issues with a high degree of confidentiality and professionalism.

Combined with solid skills in the areas of recordkeeping, reporting, database management, and

systems/process improvements, I am confident that I would be an asset to your organizat ion.

I would welcome the opportunity to meet with you to learn more about your company, the

requirements of the position, and how my qualifications would be a good fit.

Thank you for your time and consideration of my candidacy. I look forward to hearing from you soon.

Sincerely,

Lloyd Maharaj

Personal Quote: Be quick, think fast, and reach for the sky before the water does to rain down on your parade!

L. Maharaj 1

Lloyd Maharaj, B.A

637 Grand Trunk Avenue Maple, ON L6A 0R2

Tel : 647-***-**** Email: *****.****@*****.**

SUMMARY

Assets at a Glance Pragmatic and personable Finance Collector Specialist offers

ample work experience in Banking & Finance operations along

with an academic background in Financial Sales, Law

Basic Accounting Principles

Enforcement, Claims Settlement and Business Administration.

Payment Collections

Managed, coordinated & provided support to banking teams in

Effective Negotiation Skills

Financial Institutions in Canada. Responsible for establishing

Excellent Communication Skills

business and client relationships and overall customer satisfaction

M athematical Skills

by developing & improving business strategies, identifying process

Handling Difficult Customers difficulties & tools, and performing root cause analysis to

Settlement of Claims recommend service enhancements, resulting in added value to

Claims Adjuster customer requirements. Further personal attributes include strong

Accuracy and attention to details problem solving skills built upon dealing with retail customers and

businesses; solid business acumen augmented by the previous

M echanical Aptitude & Spatial Ability

professional experiences; well-honed interpersonal and articulate

Problem -Solving Ability

communication skills.

Utilization Optimization

Bilingual: English & Spanish

Qualifications in Action

Financial Debt Recovery Ltd. July 2012-Current

Collector

3rd Party Debt Collector for the following clients: Honda Finance, Toyota, Wells Fargo, GMAC

Make at least 100 calls per day to clients/debtors

Confer with clients/debtors by telephone or in person to determine reasons for overdue payments and

to review the terms of sales, service, or credit contracts, and determine appropriate strategy

Collect money due on accounts with overdue balances using collection methods such as skip tracking,

gaining information through phone calls, and employment verifications.

Locate and contacted consumers by telephone, mail using computers and a variety of automated

systems; Inquiring at post offices, telephone companies, credit bureaus, or through questioning of

neighbors

Negotiate credit extensions when necessary

Collecting on high balances and handling customer service issues pertaining to accounts receivables.

Negotiate payment terms with consumers and businesses.

Provide suggestions to consumers on how to meet their financial obligations and propose alternative

payback methods.

Using tact and discretion, advise consumers the possible consequences of not meeting their

obligations.

Notify credit departments, order merchandise repossession or service disconnection, and turn over

account records to attorneys when clients/debtors fail to respond to collection attempts

Perform various administrative functions for assigned accounts, such as recording address changes,

and purging the records of deceased clients/debtors

Persuade clients/debtors to pay amounts due on credit accounts, damage claims, or non-payable

checks, or to return merchandise

Receive payments and post amounts paid to clients/debtors accounts

Record information about financial status of clients/debtors and status of collection effor ts

Sort and file correspondence, and perform miscellaneous clerical duties such as answering

correspondence and writing reports

L. Maharaj 2

Lloyd Maharaj, B.A

637 Grand Trunk Avenue Maple, ON L6A 0R2

Tel : 647-***-**** Email: *****.****@*****.**

The Co-Operators Insurance, Toronto Feb. 2008-2010

Insurance Adjuster-Bodily Claims Injury

Provided adequate services and analysis on claims that needed to be settled

Ensured that all documents presented as appendices to support claims are valid and authentic

Negotiated with client on terms for settlement as well as timeline

Provided tactful explanation of claims approved and disapproved

Executed and performed acceptable loss assessments on assigned cases

Investigated the potential for recovery by examining the evidence of the loss and confirming the

existence of other carriers

Insurance Agent

Called on policyholders to deliver and explain policy, to analyze insurance program and suggest

additions or changes, or to change beneficiaries.

Calculated premiums and establish payment method.

Customized insurance programs to suit individual customers, often covering a variety of risks.

Sold various types of insurance policies to businesses and individuals on behalf of the Co-Operators

insurance, including automobile, fire, life, and property, medical and dental insurance.

Interviewed prospective clients to obtain data about their financial resources and needs, the physical

condition of the person or property to be insured, and to discuss any existing coverage.

Sought out new clients and develop clientele by networking to find new customers and generate lists of

prospective clients.

Explained features, advantages and disadvantages of various policies to promote sale of insurance

plans.

Contacted underwriter and submit forms to obtain binder coverage.

Ensured that policy requirements are fulfilled, including any necessary medical examinations and the

completion of appropriate forms.

Conferred with clients to obtain and provide information when claims are made on a policy.

Account Manager/Assistant Manager-Personal Banking

Royal Bank of Canada, Toronto, ON Sep. 2001 Dec. 2006

Responded to client-initiated contacts, delivering fast and efficient service, assisting with financial

transactions such as deposits, withdrawals, cheque cashing/ordering, bill payments, money orders and

transfers, and foreign currency exchanges.

Resolved problems at first point of contact where possible and refer to more complex situations to

senior officers.

Looked for sales opportunities with all clients and refer to appropriate internal officers.

Adhered to compliance routines in carrying out transactions

Supervised and trained staff and branch activities

ACCOMPLISHMENTS & CONTRIBUTIONS:

Brought in $20M in annual sales

Recipient of the Sales Performance Awards-RBC

Recipient of the Sales Peak Performer Award

Achieved 200% of Lending Target in Sales in 2006

Recipient of Two RBC Excellence Awards for the Overall Sales Percentage

Achieved Top Sales for RRSP in the Branch which accounted for 70% of the sales, outperforming all

the Team Members

L. Maharaj 3

Lloyd Maharaj, B.A

637 Grand Trunk Avenue Maple, ON L6A 0R2

Tel : 647-***-**** Email: *****.****@*****.**

Volunteer & Community Work

Marathon Run: Collected the cash raised by the runners and matched it with the donation documents, signing

off the runner and their number for the event.

Sunnybrook Hospital: Operated the cash register machine for the gift store; assisted customers with finding

merchandise

Vaughan Food Bank: Supervised low risk offenders sent from Caratus to the food bank to sort and package the

different food items. Ensured that the task assigned gets completed and is in adherence to the protocol of

Caratus rules and regulations that were given as well as adhered by the offenders.

Sick Cell Youth Camp: Managed the fundraising events to raise money for the youth camp

Member of the Single mothers of Jane & Finch: Arranging for sponsors to donate toys to the less fortunate single

families in the Jane and Finch area. Liaised with other charity organizations to help provide essential items (e.g.

food, water, and snacks) to the children.

Member of Woodbridge-Lions Club: Managed the annual garage sale items donated to charity. This

organization was to assist the Regional Police and community residents who are in hardship

nEducation & Training

Certficate- Canadian Risk Management & Assessment In Progress

University of Toronto

Collector s License (Ontario, British Columbia, Nova Scotia) -2012

OTL License- 2008

Financial Insurance Services Commission Organization

LLQP Accreditation on Life Insurance- 2008

Financial Insurance Services Commission Organization

Intermediate Accounting 1, 2, and Managerial Accounting - 2007

York University, Seneca Campus

Canadian Securities Course (CSC)- 2000

Bachelor of Arts: Business Administration and Law Enforcement - 1996

University of Winnipeg, MB

Technical Skills: MS Office, Simply Accounting, SAGA 300 CPRS

L. Maharaj 4

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