Customer Service Sales

Nadiah Nida

** ******* ****, *******, *******, L*S 1H2

Home: 905-***-**** Cell: 416-***-****: ******.****@*****.***

CAREER FOCUS

Highly motivated sales associate with extensive customer service and sales experience.

SUMMARY OF SKILLS

Customer service

Strategic sales

Telecommunication skills possess a professional telephone manner

Strong organizational skills

Strong client relations

Conflict resolution

Excellent communication and interpersonal skills

Technical Skills: Microsoft Office, Adobe Suite, AutoCAD

RELATED EDUCATION

2008- 2012 Bachelor of Arts, University Of Toronto

Majors: Architecture and Urban Studies

Minor: Environmental Geography

RIBO Registered Insurance Brokers of Ontario

2009-2010

RELATED WORK EXPERIENCE

May 2009 March 2011 ING GREYPOWER INSURANCE Toronto, ON.

Insurance Sales and Service Broker

Providing a high level of customer service and explaining technical insurance language to clients

Meeting sales targets: setting up Personal line (Auto and Home) Insurance Policies in a fast-paced

environment

Promoting company features and benefits by cross selling a variety of products at every opportunity

Promoting client loyalty through attention to detail and relationship-building.

Helping to organize and analyze some of the company s existing underwriting insurance sales and

service practices to improve future practices

Sept 2008 Dec 2010 OLD NAVY Scarborough, ON.

Sales Representative

Maintaining the appearance of the store

Greeting, promoting, and selling merchandise to customers

Assisting customers in the fitting room

Providing friendly customer service

Aug 2009 Jan 2010 DEDICATED CONTACT SOLUTIONS INC. Concord, ON.

Telephone Sales Representative

Calling customers to offer newspaper subscriptions

Helping to train new employees

Maintaining a positive demeanour and fostering team spirit

Providing customer service by solving customer problems, and concerns

Respond to Inbound calls and making outbound calls as deemed necessary

RESEARCH EXPERIENCE

June 2011-Present CANADIAN URBAN INSITUTE Toronto, ON.

Research and Graphic Design Assistant

Helping with decision making, data analysis, graphic design, and primary and secondary

research

W orked with a team of interns to conduct interviews, coordinate events, and organize data

Sept 2011 Present RESEARCH ASSISTANT Toronto, ON.

Work Study with Sustainability Director Beth Savan at the University of Toronto

Co-authored a report on waste management on the University of Toronto Campus

Helped develop a research report on developing criteria for assessing and improving office

sustainability

Sept 2010 Mar 2011 RESEARCH ASSISTANT Toronto, ON.

Work Study with Assistant Professor Alissa North at the University of Toronto

Using various software such as AutoCAD and Adobe to aid with architectural drawings

Creating a directory of research m aterial of various architectural articles

Sept 2009 April 2010 RESEARCH ASSISTANT Toronto, ON.

Work Study with Associate Professor Richard Wright at the University of Toronto

Assisted in organizing a book launch for Tower Renewal Guidelines for Prof. Robert Wright

Helped develop a library of research for contemporary architectural landscape projects

RELEVANT VOLUNTEER EXPERIENCE

2011 2012 CENTER FOR COMMUNITY LEARNING & DEVELOPMENT Toronto, ON.

Surveying Assistant

Assisting the Center for Community Learning & Development complete surveys about the new

revitalization process in Regent Park

Translating information into a different language for residents where applicable

Synthesizing data collected to detect trends and patterns

Analysing data collection process and providing suggestions for improvement.

OTHER VOLUNTEER EXPERIENCE

Jane s Walk

May 2011/2012 Toronto, ON.

May 2011 Doors Open Toronto Toronto, ON.

ACHIEVEMENTS AND AWARDS

2008-2012 Queen Elizabeth II Aiming for the Top Scholarship

Dean s List University Of Toronto

2009-2012

2010-2011 Teetzel Travelling Award

2010-2011 Summer Abroad Bursary

2008-2009 Avie Bennett Scholarship

2008-2009 Millennium Scholarship

PUBLICATIONS

2011-2012 Downtown Investment Strategies Report

Research Intern for the Canadian Urban Institute (CUI)

2011-2012 Financial Mechanisms

Research Student for Professor Beth Savan at the University of Toronto

EXTRACURRICULAR ACTIVITIES

Sustainable Energy Fair U of T Research Chair

2010-Present Toronto, ON.

United Nations Society (UNSOC) U of T General Member

2010-Present Toronto, ON.

Pakistan Development Fund U of T General Member

2010-Present Toronto, ON.

University College Commuter Don U of T Commuter Don

2009-2010 Toronto, ON.

References Available upon Request

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