Customer Service Engineer
Resume:
Akshat Babaria
Ottawa, K2B7T2, Ontario, Canada
Telephone: 613-***-****, Email: abpecg@r.postjobfree.com
OBJECTIVE Seeking the position of Software technical support analyst (Technical Support Developer)
for the progress of our organization by using my technical, problem solving and
communication skills. Available to join your excelling teams as soon as possible.
EDUCATION Engineer In Training (PEO), 11 June 2011- 31 July 2012
Bachelor of Engineering with Distinction, Biomedical and Electrical, 2011
Carleton University, Ottawa, ON, Canada
SKILLS Technical / Computational / Processing Information
Proficient in common mathematical and engineering software i.e. Matlab, Maple 10,
AutoCAD, Visual C++, Eclipse, Electrical Workbench, Verilog HDL and the Microsoft
Office Suite. Also all similar open source projects.
From lab oriented classes- use of a spectrophotometer, weight instruments, centrifuge,
hot plates, common chemistry glassware, oscillator, oscilloscope, prototyping boards,
soldering irons, spectrum analyzers, etc; all of which require a certain amount of
precision.
Built a Personal Computer using technical specifications at tigerdirect.ca and
newegg.ca .
Ability to write, modify, integrate and test software code in variety of languages, such as
x86 assembly, C/C++, HTML, and Visual Basic. Can also maintain existing computer
programs, identify and communicate technical problems.
th
4 year engineering project Implemented and ran parallel Conway's Game of Life and
other biological simulations using the Cellular Broadband EngineTM on a QS22 Blade
Server and compared performance results to existing models running on CELL-DEVS
toolkit CD++.
Applying all experiences to perform tasks in any and all systems.
Affinity to learn and apply knowledge learned through experiences.
Problem Solving / Innovative
Able to install, maintain and repair electronic equipment. Can also diagnose and locate
circuit, component or equipment faults, complete work orders and any other applicable
reports.
Problem- Terrestrial TV reception was poor, Innovation to increase the line of sight to
the broadcasting station by increasing the length of my TV antenna by using a extra pair
of rabbit ears upside down into the old antenna.
Problem - Old LCD Monitor loss power often; Problem solved by replacing two
capacitors of same capacitance but higher voltage levels. Monitor has been working for
over 3 years.
Problem - Wireless router would lose connection to a new 802.11n capable computer
adapter. Problem solved by applying a different firmware not supported on the
manufacturer s website; careful comparison of the chip-sets and flash size on the unit
was required.
Using nutrition data available at a nutrition website, devised my perfect meal of balanced
proteins, fiber, vitamins, and fats.
Capable of solving problems around my house and assist the people I know; however
intending to increase my capabilities to the entire globe.
SKILLS Communications / Understanding / Language
Fluent in English (write, speak, read), Hindi (speak), Gujarati (speak), and Level 2
French (write, speak, read).
Able to prepare contract documents, project reports, case studies and perform research
and analysis on critical data.
Establish and maintain relationships with clients in order to define their needs and
explain technical information, concepts or study results.
Developed interpersonal and customer service skills, from past jobs and volunteering
opportunities.
Created multimedia presentation using slides, music, and narration for particular school
projects. Got to express my positive attitude towards a certain goal.
Planning / Decision Making / Influencing Ideas and Actions
Participate in research and design of plans, preliminary estimations, schedules and fill-in
future details using guidelines set for the project.
Theoretical knowledge of purchase and procurement of specialized electrical equipment.
Prefer to make decisions on the spot when they need to be answered; however I often
tend to worry about the impacts caused by human dynamics.
Recognize mistakes and correct them efficiently.
WORK Subway ArtistR, Subway restaurant, Bayshore Shopping Centre
EXPERIENCE August 2011- Current
Preparing SubwayR sandwiches at a high volume franchise with speed, quality and
customer care.
Person in charge managing and helping up to 5 colleagues.
Known to provide excellent customer service, by fulfilling customers non-spoken needs.
Food preparation based on set standards.
Assembly Line Operator, Abbott Point of Care, Nepean,
June 2008 - September 2009
Stepped out of my technical expertise to suggest a fix for the balance scale on the
assembly line which prevented any downtime.
W hen floating (not assigned a specific task), would complete new, different tasks out of
the assembly room.
W orking in a clean room environment for 2-3 hours shifts, 4 shifts per day.
Drive Thru Runner, Cashier, Tim Horton s,Carling avenue,
May 2008 - August 2008
Used a fire extinguisher to put out a fire in a drive thru garbage can.
Have gained customer service experience and ability to work with POS cash registers.
Shipping and receiving, stocking.
Labourer, Labor Ready,Carling avenue,
May 2008
Garbage picking up a slope at a Methane generation plant.
Took down Algonquin College s football dome under supervision with a total of 50
people, gained larger team based work experience.
ACTIVITIES R/C hobbyist, PC gamer/building, kayaking, 8-ball pool, 10-pin bowling, snow/sand
boarding and enjoy what I like to do.
Contact this candidate