Customer Service High School

Jennifer Hnidy

Email: *********@********.***

Address: **** ********* ****. #***

City: Clearwater

State: FL

Zip: 33760

Country: USA

Phone: 734-***-****

Skill Level: Management

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

Microsoft Word Power Point Safety Management

Educational Background:

Certification, Safety Auditor

FMCSA National Training Center, 11/2011 - 12/2011

San Marcos, TX

High School, High School Diploma

Woodhaven High School, 09/1991 - 06/1995

Flat Rock, MI

Job History / Details:

JENNIFER HNIDY

2738 Roosevelt Blvd. #305.

Clearwater, Fl. 33760

*********@********.***

A top-performing Safety & Compliance Professional with a successful career history gained in the trucking industry. Versatile and resourceful trainer generating powerful learning opportunities through motivational teaching strategies. Highly articulate, demonstrating excellent interpersonal skills across all levels regardless of background. Well regarded for transportation safety expertise, innovative teaching and training strategies and demonstrated respect for drivers.

Areas Of Expertise:

Customer Service

Cross Cultural Communications

Laws & Regulations

Health & Safety

Compliance Monitoring

Rapport Building

Performance Reviews

Risk Assessments & Audits

Team Management

HR Management

Decision Making

Team Training

Additional Skills: MS Word, Excel, PowerPoint, Access, Outlook, Qualcomm, PeopleNet, DOT-based computer systems, CPR, First Aid, AED Certification, DataQ's

Professional Experience

FMCSA New Entrant Auditor, Consolidated Safety Services Inc., Fairfax, VA Nov. 2011 - Oct. 2012

Contracted by the U.S. Department of Transportation to audit new carriers.

Trained at the National Training Institute for 6 weeks for certification purposes.

Scheduled and conducted comprehensive educational safety audits to maintain carrier compliance for the federal government.

Encouraged individual responsibility for safe operation of motor vehicles and promoted open communication to ensure clear understanding of rules and regulations.

Safety & Compliance Manager, Load One LLC, Taylor, MI, Jan. 2011 - Nov. 2011

Managed 4 employees in safety and 250 drivers including operators of cargo vans, sprinters, straight trucks and semis.

Reduced SMS safety scores by 10% and kept the scores low through maintenance of effective training policies and proactive approach to safety.

Ensured employees were kept informed, trained and involved with compliance issues.

Created, implemented and altered training programs, resulting in reduced accidents, reduced unsafe driving and reduced fatigued driving.

Kept employees apprised of changes in regulations such as document submission procedures, forms, or substantive changes in the law.

Implemented new accident procedures, orientation, E-logs and safety management plans.

Responsible for the successful addition of web training to the Qualcomm units to update drivers on current safety training.

Safety Coordinator, Logos Logistics Inc., Taylor, MI, Aug. 2010 - Jan. 2011

Performed duties of Safety Manager including monitoring FMCSA Portal, accidents and roadside inspections.

Reviewed permitting, plates, titles, taxes, leases, driver logs, inspections, hours of service and qualifications for auditing purposes.

Identified current and prospective staffing requirements, posted notices and advertisements and screened applicants for recruitment purposes.

Designed and delivered comprehensive new employee training programs and conducted orientations.

Safety Coordinator, Whiteline Express Ltd., Plymouth, MI, Sep. 2008 - Aug. 2010

Gained reputation as -go-to- person by co-workers and management alike due to in-depth knowledge of transportation safety policies and procedures.

Audited driver record of duty status and maintained driver qualification files.

Performed disciplinary action confidently and according to safety management plan for infractions including falsification of logs and HOS violations.

Trained new drivers in orientation on safety policies and new CSA 2010 safety guidelines.

Coached and instructed drivers and effectively addressed and implemented corrective action resulting in improved safety rating for the company.

Personnel & Safety Assistant, Four Star Transportation, Melvindale, MI, Apr. 2006 - Sep. 2008

Oversaw completion of driver qualification files, driver daily logs and all drug and alcohol testing.

Permitted trucks, obtained plates and insurance certificates.

Counseled drivers on hours of service and implemented safety management plans.

Performed duties as Notary Public.

International Supply Chain Manager, Walker International, Taylor, MI, May. 2005 - Apr. 2006

Trained and contracted by General Motors Service Parts Operations Headquarters to maintain proper material flow and manage 300 international suppliers.

Tracked and traced ocean and air shipments from Europe and Asia Pacific to North America.

Accurately forecasted inventory needs to facilitate the ordering of service parts based on dealer and customer demand.

Resolved all GMSPO plant issues and shipment problems including supplier performance.

Safety Administrator, Churchill Transportation, Detroit, MI, Aug. 2001 - May 2005

Regulated hours of service and traffic ordinances according to federal and state regulations.

Developed and implemented staff orientation and created manuals for new hours of service rules.

Compiled database containing information regarding frequency of driver violations designed to assist in monitoring and counseling of drivers.

Data Analyst/Customer Service, Transportation Services Inc., Romulus, MI, Feb. 1999 - Aug 2001

Created bilingual commercial invoices for truckloads and stack trains en route to Mexico.

Collaborated with border agents to produce official documents to pass cargo through customs.

Education & Professional Development

Bachelor of Arts, Criminal Justice (60 credit hours completed), Western Michigan University, Kalamazoo, MI

(1995 - 1998)

North American Standards Part A & B, General HAZMAT, Hazardous Materials, New Entrant Safety Auditor, Federal Motor Carrier National Training Center, San Marcos, TX

Vehicle Inspections, CSA 2010 Training for Supervisors, Supervisory Training -The Basics, Strategic Business Planning, Human Resource Management, Reasonable Suspicion Supervisor Training, JJ Keller Inc.

Certificate of Mastery in Prime Customer Care, Prime Learning

National Notary Public, National Notary Association

Drug & Alcohol Employee Representative, Drug Screen Plus

High School Diploma, Woodhaven High School, Flat Rock, MI

Contact this candidate